Seasonal - Cog Railway Ticket Agent

The Broadmoor Hotel's Talent Acquisition Team • Manitou Springs, CO

17h • Onsite

About The Position

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests. As a member of the Cog Railway team, this role will assist customers with the booking aspect of their Cog Railway experience. Support customers in person, on the phone, online or a combination of these. Answer customers' questions, make travel suggestions and book tickets. Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.

Requirements

• Basic computer and typing skills.
• Enthusiastic, friendly, and energetic team member who works well with others
• Strong interpersonal communication skills.
• High school diploma or General Education Degree; or equivalent combination of education and experience.

Nice To Haves

• Cash handling experience.
• One to two years related experience and/or training.

Responsibilities

• Sell tickets, handle cash and credit cards.
• Utilize RocketRez reservation and ticketing system.
• Responsible for making proper reservations for the Cog Railway.
• Responsible for cleanliness of work area.
• Clean depot, curio shop, parking areas, rest rooms, waiting areas, and any other private or public area, as required.
• Must be able to communicate politely and effectively in person, by phone, and over email.
• Direct customers to boarding areas on depot platform.
• Assist with ticket scanning as customers board trains.
• Knowledgeable about general Cog Railway information and frequently asked questions to assist customers and enhance their experience.
• Willingness to work in a fast-paced, team-oriented environment
• Uphold and abide by all Broadmoor policies, procedures, and safety guidelines
• Other duties as assigned

Benefits

• Expansive benefits including Health & Dental, 401k, local discounts.
• Opportunities to grow professionally.
• Training and development opportunities to prepare you for your current role and future career.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees