Ticket Agent - BRSE

Patriot Rail

2d•Onsite

About The Position

The Ticket Agent position is located in the charming mountain village of Blue Ridge, Georgia, within the Chattahoochee National Forest, known for its antique shops and old-time atmosphere. The role is for the Blue Ridge Scenic Railway, which offers a 4-hour, 26-mile round trip along the Toccoa River in vintage, climate-controlled or open-air rail cars. This role involves daily ticketing, processing reservations, providing information and additional services to guests, handling cash, and performing light administrative duties. The agent will be responsible for superior customer service, responding to inquiries, and maintaining current knowledge of events and procedures. Flexibility to work nights, weekends, and holidays, especially during the Fall peak season, is required.

Requirements

Proven customer service experience
Friendly, courteous phone demeanor
Excellent communication skills
Ability to multi-task efficiently & effectively
Work both independently and as a team
Ability to think through problems and come up with solutions
Ability to learn/operate a Point of Sale system
Must be proficient in MS Word and Excel programs and multi-task effectively with strong attention to detail.
Self-motivation and the ability to work with minimal interference
Valid Driver's License
Certified or willing to obtain certification in First Aid/CPR/AED.
Must pass background check including criminal and financial.
Must pass pre-employment physical and drug screen.
Verbal comprehension (Understand oral and written communications, both general and technical).
Communication skills (Provide clear instructions/directions).
Reasoning skills (Problem solving and troubleshooting skills).
Time Management (Values time and manages time effectively. Effectively prioritizes and can manage a broad range of activities).

Nice To Haves

Cash management/POS experience helpful

Responsibilities

Daily batching; ticketing, verifying special requests, processing documents and reservations.
Answering phones and taking phone reservations.
Provide information and offer additional services to guests to enhance their experience with Blue Ridge Scenic Railway.
Greets arriving guests and walk-up customers. Make reservations as needed.
Follow all cash handling policies and procedures.
Call customers to advise of event changes and/or cancellations; as may periodically be required.
Respond to customer inquiries with accurate up-to-date information.
Provide superior customer service.
Maintain a current working knowledge of all events, services, and procedures by reviewing event information sheets and posted or verbal communication.
Provide First Aid/CPR/AED in the event of emergencies.
Strong customer service skills with the ability to resolve customer conflicts, should they arise.
Read, write and communicate effectively with co-workers and the general public.
Deal professionally, courteously and tactfully with the public and coworkers.
Flexibility to work nights, weekends and/or holidays when needed, particularly during the Fall peak season.
Light administrative duties.
Additional duties as assigned.