Ticket Agent - Full Time Seasonal

Xanterra Travel Collection•Williams, AZ

2d•Onsite

About The Position

Join our Transportation team at the Grand Canyon Railway and Hotel! We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are proud to offer these unique Grand Canyon experiences. This is short term Seasonal position at the Grand Canyon Railway in Williams, Arizona with a season of 11/03/2026 to 1/03/2027. Ticketing Agent is responsible for ensuring all daily functions are completed at the Ticket Counter. Duties include but not limited to: ensuring accurate batching of train tickets, confirming reservations, answering phones, issuing and explaining train tickets to passengers.

Requirements

Must be at least 16 years of age.
One year of customer service experience.
One year of cashier experience.
One year of computer experience.

Nice To Haves

Bi-lingual (English/Spanish/Other) language skills is a plus.
Two years of customer service experience in the hospitality industry.
Experience with hotel-based reservation systems.

Responsibilities

Fully understand and support Xanterra’s Mission Statement, Cultural Pillars, Community Commitment and Core Values.
Daily batching: printing tickets, verifying special requests, processing collection required reservations.
Ability to learn and maintain knowledge about the Grand Canyon Railway and Grand Canyon National Park
Greet walk-up guests and make new reservations.
Professionally communicate with all guests about the daily operation and schedule of the train.
Answering phones and professionally making phone reservations.
Provide information and offer additional services to guests to enhance their stay.
Follow all cash handling policies and procedures.
Responsible for understanding and adhering to all prescribed Environmental Management Systems (EMS) policies and corporate commitments to maintain ISO 14001 goals and guidelines; reduce, reuse, and recycle program.
Maintains organization and flexibility in carrying out daily job duties.
Effectively handles stressful situations in a public setting and professionally resolves guest-related problems.
Establishes and maintains effective professional working relationships with co-workers, directors, and other departments, working together in a positive work environment.
Other duties as assigned.