Ticket & Pass Agent - Winter Seasonal

Jackson Hole Mountain Resort•Teton Village, WY

1d•Hybrid

About The Position

At Jackson Hole Mountain Resort, adventure isn't just a word – it's a way of life. Our shared passion for the mountains drives us to seek new challenges and embrace the thrill of outdoor experiences together. We believe that pushing boundaries, both on and off the mountain, leads to growth and fulfillment.

Requirements

Excellent communication skills.
Guest centric mindset.
Team player, but also able to work independently.
Can operate under pressure.
Detail oriented.

Nice To Haves

Skiing/snowboarding ability preferred if working at upper gates.
Knowledge of RFID preferred.
Computer skills preferred.

Responsibilities

Greet and direct guests
Provide pertinent mountain information.
Accurately capturing guest’s information.
Ensuring required Release of Liability documents are properly signed.
Accurately receive guest payment by processing credit cards, taking cash and making change as needed, or receiving other forms of payment.
Check guests’ mountain access at lift entrance gates.
Greeting guests as they pass through gates and assisting when issues arise.
Assisting Hotseat Operators to fix pass and ticket issues.
Monitor Ski Data Gates on tablet to prevent potential fraudulent use.
Properly alerting Supervisors or Security of fraudulent pass use.
Clearing snow in and around lift mazes.
Answering phones, voicemails and emails.