Thrive Resource Navigator (Clay County)

Lutheran Services in Iowa•Spencer, IA

9d•Hybrid

About The Position

The Thrive Resource Navigator works directly with families participating in Thrive Iowa by providing assessment, support, advocacy, resource navigation, service coordination, care team facilitation, documentation, and follow-up. The Navigator serves as the primary point of contact for assigned families and assists participants in identifying strengths, addressing barriers, accessing resources, completing applications, and improving stability across thirteen Social Determinants of Health domains. The Thrive Resource Navigator works collaboratively with community providers, schools, health care systems, workforce organizations, child welfare professionals, public assistance systems, and other community partners to help families move from crisis toward long-term stability, family preservation, and self-sufficiency. The Navigator uses HopeHub with fidelity, completes closed-loop referrals, responds to referrals within required timeframes, completes reassessments every 30 days, and supports families through a strengths-based, family-centered, and culturally responsive approach.

Requirements

Associate's degree and relevant experience in human services, family support services, case management, community-based services, or equivalent combination of education and experience as approved by HR.
Competency in technology: Able to use technology necessary to perform job responsibilities, including HopeHub, electronic documentation systems, Microsoft Office applications, communication tools, and other systems required by LSI, Iowa HHS, and Restore Hope.
Competency in client relationships: Ability to build and maintain supportive, strengths-based relationships with clients and their families through interpersonal effectiveness skills, interpersonal sensitivity, techniques, motivational interviewing, and rapport building skills.
Competency in crisis management: Ability to effectively deal with client and family crisis during provision of service through immediate assessment of emergency, planning, decisive action, community resource coordination, safety planning, and timely follow up to support resolution to crisis.
Competency in trauma services: Ability to distinguish different types of abuse, the impact of abuse and neglect, and how it can affect development, family dynamics, safety, stability, and engagement with services.
Competency in resource navigation: Knowledge of community resources, public benefit systems, referral processes, family stabilization supports, and social determinants of health. Ability to assist families in accessing resources, completing applications, and removing barriers to services.
Knowledge and understanding of Thrive Iowa and Family Support Services.
Ability to utilize appropriate strategies and techniques to provide family support.
Demonstrate a comprehensive understanding of services through the successful and practical application of interviewing and assessment skills, knowledge of human growth and behavior, social service systems, crisis intervention, case management, care team coordination, resource navigation, and advocacy with assigned clients.
Valid driver's license.
Auto insurance.
Good driving record.
Ability to pass an extensive background check including checks of the Dependent Adult and Child Abuse registries, Sex Offender registry and a criminal history check.

Nice To Haves

Bachelor's degree in Social Work, Human Services, Psychology, Counseling, Sociology, Education, Criminal Justice, Public Health, or related field.
Bilingual candidates are encouraged to apply.

Responsibilities

Provide assessment, support, advocacy, resource navigation, service coordination, care team facilitation, documentation, and follow-up to families participating in Thrive Iowa.
Serve as the primary point of contact for assigned families.
Assist participants in identifying strengths, addressing barriers, accessing resources, completing applications, and improving stability across thirteen Social Determinants of Health domains.
Collaborate with community providers, schools, health care systems, workforce organizations, child welfare professionals, public assistance systems, and other community partners.
Use HopeHub with fidelity.
Complete closed-loop referrals.
Respond to referrals within required timeframes.
Complete reassessments every 30 days.
Support families through a strengths-based, family-centered, and culturally responsive approach.
Maintain accurate records, complete documentation timely, manage multiple priorities, follow up on referrals, track family progress, and ensure HopeHub information is accurate and complete.
Use supervision effectively, accept feedback, monitor personal performance expectations, maintain caseload expectations, and meet timelines related to referrals, intakes, assessments, documentation, and follow-up activities.