Resource Navigator

TWIN OAKS JUVENILE DEVELOPMENT INC•Tallahassee, FL

3d•Onsite

About The Position

The Resource Navigator (RN) serves as the primary program contact for youth, parents, Facilities, and Juvenile Probation Officers (JPOs) from case assignment through discharge. The RN collaborates closely with the JPO, Residential Case Manager (RCM), youth, and parent/guardian to complete required transition contacts, including participation in the Transition Conference, Community Reentry Team (CRT), and Exit Conference. This role involves completing all required transition service contacts, both by telephone and face-to-face, during transition and post-release. The RN actively participates in monthly internal Navigator Team Meetings, informing the transition team of youth needs. They are the primary contact for communication with providers for Service Tier 1 referrals, while the Resource Navigator Coordinator (RNC) handles Service Tier 3 and 4 referrals. The RN collaborates with the JPO, Facility, youth, parent, and referral resources to develop the "Transition Plan for Success" before release. They identify service categories of need for the youth to recommend Service Tiers and update referral resources. The RN confirms required services, referrals, and intake appointments with the parent and JPO, and develops recommended goals for the "YES Plan" with input from various stakeholders. Weekly contact with the youth and family is maintained to review YES Plan goals and progress, with oversight from the Circuit's Resource Navigator Supervisor. Upon completion or substantial progress on YES Plan goals, the RN prepares the Discharge Summary Report for discharge approval.

Requirements

Bachelor's Degree in a related area of study.
2 years of experience in treatment plan development.
2 years of experience in community referral coordination.
2 years of experience in service plan development.
2 years of experience in collaboration with various agencies.
2 years of experience in resource development and effective utilization.
Must pass Level II background screening.
Must pass pre-employment drug screen.
Effective verbal and written communication skills.
Active listening and empathy.
Interpersonal Skills.
Ability to build rapport and establish positive relationships with diverse stakeholders.
Organizational Skills.
Data entry and Microsoft 365 proficiency.
Familiarity with terminology specific to referral needs in mental health, substance abuse, and sex offender counseling referrals.
Understanding and communicating options for funding required referral resources (Medicaid and private insurance).
Attention to detail and accuracy.
Problem solving and critical thinking skills.
Ability to provide excellent customer service to youth, families, and partners.
Understanding and adherence to confidentiality and HIPAA regulations.
Ability to work independently with minimal supervision.
Demonstrate commitment to accountability and a data-driven culture.
Ability to recognize and solve problems by managing crisis situations with youth and families.
Ability to resolve issues professionally within the workplace and community.
Demonstrate cultural competency by communicating and working effectively with those from diverse backgrounds.
Ability to analyze information from screening and assessments to recommend direct or indirect service offered within the program.
CPR/First Aid certification.
Trauma-Informed Care training.
Possession of a valid Florida Driver’s License.
Possession of vehicle insurance.
Independent travel is required.

Responsibilities

Serve as the primary program contact from case assignment through discharge for youth, parents, Facilities, and JPOs.
Collaborate with JPO, RCM, youth, and parents to identify service needs.
Analyze available resources based on the youth's post-release geographical area.
Complete an individualized Community Asset Mapping Tool with the RNC to identify local resources.
Individualize services based on identified needs discovered during the transition period (starting 90 days prior to release).
Actively participate in the Transition Conference, discussing service needs, recommending resources, and identifying transition activity assignments.
Maintain bi-weekly contact with the assigned JPO leading up to the CRT meeting and Exit Conference to provide referral process status.
Actively participate in the CRT, providing referral updates and presenting Service Tier recommendations.
Work towards completing the referral process with providers for Service Tier 1 needs prior to the Exit Conference.
Contact parent/legal guardian directly to inquire about service participation, schedules, transportation, and insurance coverage.
Participate in at least one in-person meeting with the primary DJJ contact prior to the Exit Conference to assist with the "Transition Plan for Success" development.
Contact Parent/Guardian in person no later than seven (7) days prior to the Exit Conference to provide referral status and schedule an in-person meeting with the youth and Parent/Guardian post-release.
Contact the RCM by phone no later than three (3) working days prior to the Exit Conference to provide referral process status.
Actively participate in the Exit Conference by providing referral status, meeting details, and appointment information.
Contact the youth via telephone no later than three (3) working days prior to release to review the "Transition Plan for Success".
On the first working day after release, contact the RCM to confirm release and contact the supervising JPO/DDDC to schedule the YES Plan creation meeting.
For CR or PCP youth, participate in at least one in-person meeting with the JPO to assist with YES Plan development and review CAT Full Assessment results.
Facilitate completion of Court-ordered sanctions (e.g., letters of apology, essays) after intake.
Complete action steps outlined in the YES Plan weekly for each youth requirement or goal.
Discuss youth participation in scheduled appointments during weekly YES Plan goal reviews.
For CR or PCP youth, participate in an in-person meeting with the JPO prior to each 90-day supervisory review to assess service completion and identify new needs.
For Direct Discharge youth, maintain contact with the youth, Parent/Guardian, DDDC, and identified resources to ensure program completion.
For Direct Discharge youth, participate in an in-person meeting with the DDDC prior to the end of the initial 60-day period to determine service completion and identify new needs.
Update the master case file and youth case note records to reflect completed steps for discharge approval.
Document completed Asset Mapping and Permanency plan review with the youth.
Provide a Discharge Summary Report to the Resource Navigator Supervisor (RNS) for final review.
Meet with the JPO in person prior to the 90 Day JPO Supervisory Review to discuss the discharge report and provide supporting documentation.