THRIVE Clinical Navigator
About The Position
The Clinical Navigator serves as the team lead for the intake and scheduling process for the Transforming Health & Resilience in Veterans (THRIVE) Program. THRIVE is a community-based clinical outreach program for veterans experiencing effects of traumatic brain injuries or post-traumatic stress related to their service. The program evaluates, diagnoses, and treats physical, cognitive, and other health conditions through a three-week intensive outpatient program. When fully operational, it is expected to serve approximately 150 veterans annually and provide referral networks and post-program follow-ups for up to 400 veterans and family members each year. The Clinical Navigator oversees the intake process and supervises the Intake Coordinator, reviews applications and medical records, conducts clinical phone interviews and online assessments, and presents assessment findings to the Clinical Decision Team to support decisions about program appropriateness. The position also coordinates evaluation visits, patient registration and scheduling, resource referrals, partner relationships, eligibility screening, and data collection and entry. The position reports to the Assistant Director of Clinical Operations and is in person at the off-campus UNC Health clinic in Chapel Hill. Employees working in person at the clinic must follow UNC Health policies, procedures, and vaccination requirements. The schedule is Monday through Friday, 8 a.m. to 5 p.m., with the schedule determined based on clinic hours.
Responsibilities
- Serve as team lead for the THRIVE Program intake and scheduling process.
- Oversee the intake process and supervise the Intake Coordinator.
- Review program applications, medical records, and Release of Information (ROI) forms for completeness.
- Conduct clinical phone interviews and complete online assessments.
- Create and present assessment findings to the Clinical Decision Team to help determine program appropriateness.
- Provide recommendations to the team regarding patients’ physical, behavioral, and psychological needs.
- Schedule veterans’ and first responders’ three-day evaluation visits.
- Register patients in EPIC.
- Create individual patient schedules and manage Outlook appointments.
- Provide resources to people who are not eligible for the program.
- Develop and maintain working relationships with partner programs.
- Oversee and assist with prescreening veterans and first responders for eligibility.
- Assist with information and data collection and entry.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
