Thrift Holiday Pop-Up Manager - LTE

Agrace•Madison, WI

11d•Onsite

About The Position

Agrace is seeking a Thrift Holiday Pop-Up Manager to oversee the daily operations of a temporary Agrace Thrift Store. This role involves ensuring exceptional customer service, maintaining high store standards, financial stability, and safety & compliance. The manager will provide direction to assistant managers and coordinate thrift store volunteers, contributing to meaningful, patient-centered care by supporting Agrace's nonprofit mission.

Requirements

High school diploma or GED or equivalent combination of education and work experience
3-5 years’ related experience
Experience managing staff
Intermediate Microsoft Office Suite skills
Ability to work effectively and cooperatively with others

Nice To Haves

Bachelor’s degree in business related field preferred

Responsibilities

Oversee the daily operations of the thrift store including sales floor management, oversight of backroom operations, and administrative tasks.
Ensure safety and cleanliness of the store.
Manage efficiency of thrift store ensuring appropriate staffing and volunteer levels are maintained and work is allocated effectively.
Work with management group to resolve problems and concerns to maintain positive relationships with volunteers, customers, and donors.
Ensure customer service skills are maintained and practiced by all levels of store staff and volunteers.
Ensure sales floor inventory is priced, displayed, and rotated to promote sales and meet store sales goals.
Ensure policies and procedures are followed to promote a culture of customer service, accountability, and safety.
Work in collaboration with supervisor to plan annual budget, review financials, and adjust course to meet annual goals.
Engage in continuous process improvement and lead strategic direction for the store to lead to growth in support and revenue.
Hire, train, and retain store staff (paid and unpaid).
Assign and direct the work of direct reports.
Assess staff performance and provide feedback, coaching, and correction.
Participate in internal work groups, meetings and committees relative to position responsibilities.