Thrift Store Manager

The Salvation Army USA Central Territory•Joplin, MO

3d•Onsite

About The Position

The Salvation Army is seeking a dedicated Store Manager to oversee operations at our Thrift Store. This position is responsible for managing daily functions, including opening and closing procedures, preparing deposits, scheduling, and supervising both staff and volunteers. In addition, the Store Manager actively participates in thrift store operations by providing excellent customer service, processing donations, stocking, pricing merchandise, and cashiering.

Requirements

High school graduate or GED.
At least 4-7 years of experience in retail or store management, preferably in a nonprofit or mission-driven environment.
Strong leadership skills, including the ability to supervise staff, manage volunteers, and maintain a positive team culture.
Proficiency in point-of-sale systems, inventory management, and Microsoft Office applications.
Strong communication and customer service skills.
Financial oversight capabilities including budgeting and reporting.
Commitment to ethical standards and confidentiality.
A valid driver’s license.
Ability to lift and move merchandise.
Flexibility to work weekends or evenings as needed.
Ability to regularly lift and move items up to 20 pounds and occasionally up to 80 pounds, including furniture, donations, and store fixtures.
Operating warehouse equipment such as forklifts and bailers, with appropriate certification and adherence to safety protocols.

Nice To Haves

A bachelor’s degree in business administration, retail management, nonprofit leadership, or a related field is preferred.
Clothing experience is a plus.

Responsibilities

Develop sales forecasts and implement business strategies to drive store performance.
Promote store sales, customer engagement, and community visibility.
Solicit donations from local businesses and major retailers.
Maintain high standards of customer service and satisfaction.
Ensure the safety and security of personnel, property, and assets.
Oversee safety and compliance protocols, including forklift and bailer operations and chemical handling.
Order supplies and maintain accurate inventory records.
Assist with budget preparation and financial planning.
Serve on the Thrift Store Committee and contribute to strategic planning.
Attend and participate in required meetings; communicate updates to staff.
Conduct formal employee evaluations and provide constructive feedback.
Represent The Salvation Army professionally in the community.
Make hiring and termination recommendations to the Director of Operations and Corps Officer(s).
Identify staffing needs and lead recruitment, training, and onboarding of employees and volunteers.
Supervise, motivate, and support store staff and volunteers.
Create and manage staff schedules to ensure adequate coverage.
Hold regular staff meetings; prepare and submit meeting minutes to leadership.
Monitor employee performance and recommend disciplinary actions as needed.
Enforce safety and health standards, report hazards and maintenance needs promptly.
Coordinate donation pick-ups and truck schedules.
Oversee sorting, pricing, and display of donated items; maintain an attractive and organized store layout.
Perform cashier duties and manage customer transactions.
Maintain cleanliness and organization throughout the store.
Schedule recycling pickups and monitor market prices for recyclable goods.
Secure and deposit daily cash receipts; manage cash register operations.
Maintain confidentiality and adhere to Safe from Harm guidelines.
Foster a positive, respectful, and professional work environment.