Trust & Safety Threat Investigations Analyst

Snap • Santa Monica, CA

5d • Onsite

About The Position

Snap is seeking a Threat Investigations Analyst to join its Proactive Trust & Safety team. The analyst investigates and analyzes violations of the Terms of Service and Community Guidelines, including cases involving sensitive content. Using technical skills, data analysis, and an inquisitive approach, the analyst identifies abuse patterns and develops automated detection and enforcement rules, safety mitigations, and recommendations for policy and product improvements. The role works closely with cross-functional partners, especially Product and Engineering, and tracks metrics to assess progress and safety impact.

The analyst also supports scaled safety operations by working with review teams, providing training and guidance, and improving internal investigation and detection tools. The position requires comfort working in a content moderation environment with frequent exposure to sensitive content. Snap follows a “default together” approach, expecting team members to work in an office at least four days per week.

Requirements

• BA/BS degree or equivalent work experience.
• At least 4 years of relevant experience in abuse detection, enforcement, and/or investigations.
• At least 2 years of experience applying SQL to investigations, including independently querying large datasets, joining multiple data sources, and identifying trends, patterns, and anomalous behavior.
• At least 2 years of experience in data analysis and visualization, including identifying trends and drawing insights from quantitative and qualitative data.
• Ability to analyze, manipulate, and identify insights from quantitative and qualitative data; create visuals, dashboards, and reports; and make data-informed decisions.
• Excellent problem-solving and critical-thinking skills, with strong attention to detail.
• Ability to manage multiple high-priority projects concurrently from beginning to end.
• Strong work ethic and ability to work independently and collaboratively.
• Sound judgment and ability to navigate ambiguity in a fast-paced, dynamic environment.
• Excellent verbal and written communication skills, including the ability to explain technical implementations or analyses to non-technical audiences.
• Knowledge of emerging online abuse trends, adversarial behaviors, and industry approaches to platform safety.
• Comfort working in a content moderation environment with frequent exposure to sensitive content.
• Ability to work evenings and/or weekends occasionally if needed.

Nice To Haves

• Experience with Python or other scripting languages.
• Experience developing scalable safety solutions.
• Experience working with Product and Engineering teams to develop tools and solutions that improve trust across a platform or product.
• Experience with LLM prompt engineering or LLM agent development.
• Experience building and maintaining data pipelines.
• Experience using Looker, Tableau, or similar programs for data visualization.

Responsibilities

• Use data analysis tools and database queries to investigate Terms of Service and Community Guidelines violations, analyze trends, derive insights, and communicate findings to cross-functional teams.
• Identify emerging abuse trends and vectors and propose mitigations, including automated enforcement and policy, process, and product improvements.
• Develop and maintain automated detection and enforcement rules, ensuring their accuracy and compliance.
• Apply LLM-based approaches to scale work and expand detection capabilities.
• Measure mitigation effectiveness and safety impact through metrics, and monitor trends.
• Work with scaled review teams as needed to support scaled safety, including training and ongoing calibration.
• Train and guide Trust & Safety and cross-functional team members on detection and prevention techniques.
• Identify opportunities to improve internal investigation and detection tools and streamline team work.

Benefits

• Paid maternity and paternity leave (also described as paid parental leave).
• Comprehensive medical coverage.
• Emotional and mental health support programs.
• Compensation packages that provide an opportunity to share in Snap’s long-term success.
• Equity in the form of RSUs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level