Third Party Specialist

Perennials & Sutherland • Dallas, TX

4h • Hybrid

About The Position

Perennials and Sutherland, LLC is seeking a Third Party Specialist to provide sales and sales operations support for their Client Experience Specialist team and Showrooms. This role is crucial for maximizing revenue and profitability for to-the-trade contract accounts. The Third Party Specialist will be the primary day-to-day internal and external contact for the Domestic and International team, contributing significantly to sales success. The position is based in Dallas and requires a hybrid work approach with 3 in-office days per week.

Requirements

• Bachelor’s degree or 2+ years in a luxury services environment
• Understand high-end customer experience and exemplify a professional brand image of the company
• Solid analytical and proactive problem-solving skills.
• Strong interpersonal skills with the ability to collaborate cross functionally.
• Outstanding written and verbal communications skills providing exemplary service both on the phone and in writing.
• Demonstrates skills integral to high-level service including strong attention to detail, critical thinking, problem solving and professional etiquette,
• Flexibility to work in a hybrid environment while maintaining professionalism and reliability.
• Forward thinker and self-starter who can follow directions but will also go the extra step.
• Ability to handle multiple responsibilities and changing priorities.
• Ability to effectively interact and collaborate with members of all cross-functional departments with the utmost professionalism.
• Promote respect and trust amongst peers and management.
• Ability to work with an ERP and CRM system
• Strong PC skills-Microsoft Suite, Salesforce, Outlook, Navison, Google Applications.
• Bachelor’s degree or equivalent
• Minimum 3 years of sales experience with high-end furnishings and textiles
• Must have proven and verifiable sales success record with developing business by expanding your customer base and growing sales

Nice To Haves

• Furniture Industry knowledge is a plus

Responsibilities

• Serve as the primary contact between the Client Experience Specialist and Showrooms as well as internal operations teams on all matters (i.e. product information, pricing, marketing requests, quality issues, etc.) for our Third-Party Manufacturers.
• Work directly with our Domestic Showroom Sales teams to ensure timely and accurate quoting, payment processing, and inquiries regarding product and process to achieve client satisfaction.
• Work with internal team members regarding customer service, order processing, product transitions, financials, and logistics & warehousing.
• Provide superior service in interaction with our internal partners; answering inquiries, processing quotes and orders as well as effectively resolving client concerns in a professional timely manner.
• Supporting the sales team with their third-party territory needs.
• Demonstrate and continuously expand your comprehensive knowledge of products and processes.
• Assist in resolving client issues alongside the client assurance team and third-party manufacturers to ensure complete satisfaction and maintain positive relationships.
• Daily Collaboration with our third-party manufacturers to ensure all inquiries are resolved.
• Participate in developmental team meetings and activities to contribute to the success of the team.
• Send Weekly Status reports for all open orders

Benefits

• Paid Time off of 15 days per year, accrued bi-weekly
• Eight Sick Days Per Year (or state-defined plans)
• 10 Paid Holidays
• Medical, Dental and Vision Insurance, including HDHP with HAS
• 401k Retirement Plan with Bi-Weekly Company Match
• Paid Parental Leave
• Company Paid Life Insurance and Long-term Disability Insurance
• Voluntary Benefits of Short-term Disability, Supplemental Life/ADD, Critical Illness, Accident, Norton, Hospital Indemnity
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level