Third Party Print Specialist

Fifth Third Bank • Cincinnati, OH

6d • Onsite

About The Position

Working within Fifth Third Bank’s Strategic Sourcing division, the Enterprise Print Management (EPM) Production Specialist manages the Bancorp’s transactional printed materials from concept through delivery. The specialist partners with internal customers and EPM Production Managers to understand business and customer needs, determine suitable products and production methods, and work with suppliers to achieve appropriate price and quality.

The role owns sourcing, print management, and delivery processes for purchased transactional print collateral. It coordinates with Marketing, Operations, Sourcing, lines of business, agencies, and suppliers; manages supplier performance and project delivery; addresses quality issues; and drives cost and process improvements. The specialist is accountable for risk management and following bank policies and procedures while supporting positive customer and colleague experiences. The position takes direction from Production Managers.

The role is based in a normal office environment in Cincinnati, Ohio, with little exposure to dust, noise, or temperature extremes. The position is eligible for incentive compensation based on company, line of business, and/or individual performance. Fifth Third describes its benefits programs as supporting employees’ physical, financial, emotional, and social well-being; specific benefit details are available through its Careers benefits page or a talent acquisition partner.

Requirements

• At least 3 years of work experience in print production, including web, offset, large-format, and digital printing processes.
• Working knowledge of print-related processes, paper and substrates, letter shop, data processing, and USPS.
• Experience with most forms of print products.
• Experience working closely with and interacting with advertising agencies, designers, internal business partners, print buyers, and print suppliers.
• Command of the print procurement supply chain, from pre-press and designing for optimal manufacturing—especially digital color and print-on-demand—through delivery.
• Strong customer service approach and outstanding follow-through, multitasking, and ability to work well under deadline pressure.
• Quick-thinking, analytical, quantitative, and creative problem-solving skills.
• Attention to detail and accuracy, a sense of urgency, and strong follow-up and prioritization skills.
• Ability to quickly learn and comprehend new systems.
• Self-directed and well organized.
• Ability to tactfully push back when necessary.

Nice To Haves

• Bachelor’s degree preferred.
• Working knowledge of Quark, Illustrator, InDesign, and Photoshop.
• Working knowledge of Microsoft Excel, Word, and PowerPoint.

Responsibilities

• Own sourcing, print management, and delivery of the Bancorp’s transactional purchased print collateral.
• Partner with Bancorp Marketing, Operations, and Sourcing to analyze, improve, and manage printed materials sourced from a national supplier pool.
• Optimize customer product specifications and translate them into supplier requirements, working with the Enterprise Print Management team.
• Manage and monitor supplier activity to ensure service-level agreements and operational goals are achieved.
• Facilitate resolutions to customer quality issues in collaboration with sales and suppliers.
• Coordinate lines of business, agencies, and suppliers to meet project quality requirements, milestones, timelines, budgets, and delivery requirements.
• Drive continuous cost and process improvements so customers can print more effectively and the Bancorp achieves best total value.
• Assess inventory levels and alternatives, including minimum/maximum quantities, minimum order quantities, print-on-demand, and electronic delivery.
• Perform quality assurance to ensure Bancorp print quality standards and delivery requirements are met.
• Follow direction from Production Managers.
• Identify, assess, manage, monitor, and report risks while following bank policies and procedures.

Benefits

• Comprehensive benefits programs intended to support employees’ and families’ physical, financial, emotional, and social well-being.
• Eligible to participate in an incentive compensation plan, with payments based on company, line of business, and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level