Third Party Enrollment Technology Consultant

Unum • Portland, ME

5d • $53,300 - $100,700 • Hybrid

About The Position

This position supports Colonial Life’s enrollment technology strategies through effective implementation, support, and service at both the system and case level. A Third Party Enrollment Tech Consultant is expected to partner with other business areas and customers, for effective case implementation, case management, and issue resolution. This position requires an in-depth knowledge and understanding of Colonial Life’s enrollment technology, strategy, and supporting processes.

Requirements

• Bachelor’s degree or 3-5 years’ experience in project management, enrollment systems, IT, or other related work experience required.
• Experience leading projects or initiatives with demonstrated strength in planning, organizing, and time management.
• Strong collaboration, partnering skills, team building skills, customer service, and relationship building skills with internal/external business partners regarding third party enrollment technology capabilities.
• Strong written and oral communication skills.
• Strong analytical, critical thinking, and problem-solving skills.
• Strong knowledge and experience with various Microsoft Office tools: Excel, Access, Word, and PowerPoint highly preferred; Projects and Visio a plus.
• Solid planning, organizing and time management skills.
• Proven ability to track and manage large volumes of work and concurrent issues with timely escalation and detailed documentation to support recommended actions.
• Subject matter expertise across various third party enrollment technology platforms, products, services, processes, sales process, and field organization specific to Colonial Life.
• Strong conceptual understanding of basic design, code and testing following IT standards preferred.
• Advanced working knowledge of data manipulation and relational databases through use of relevant tools and applications is highly preferred.
• Proven ability to work independently and manage time effectively while adding to the dynamics of a team environment.
• Proven track record of accountability for delivering quality results based on organizational and departmental quality measures.
• Demonstrate desire to expand technical knowledge and learn new tools.
• Reinforce the core values that shape an environment for successful employee, team, and business results.

Nice To Haves

• Projects and Visio a plus.
• Strong conceptual understanding of basic design, code and testing following IT standards preferred.
• Advanced working knowledge of data manipulation and relational databases through use of relevant tools and applications is highly preferred.

Responsibilities

• Serves as an enrollment technology resource and point of contact for internal/external business partners during enrollment implementations for consulting and/or third party enrollment technical needs.
• Manages multiple case level enrollment technologies that are high profile, high risk and present a high degree of complexity for Colonial Life.
• Consults and provides technical support on the execution of enrollment technology strategies to meet account/enrollment technology partner needs and maintain a continuous improvement mindset.
• Acts with a sense of urgency in preventing, identifying, and correcting case level third party enrollment technology escalations in partnership with IT to drive resolution as needed.
• Responsible for updating departmental tracking/reporting systems.
• Proactively anticipates the needs of third party enrollment technology vendors.
• Develop methods for effective data exchange for large complex enrollment files.
• Represent the team on cross functional team projects/initiatives as subject matter expert for third party enrollment technology strategies, system enhancements, testing support, and general problem solving to improve the customer experience and team effectiveness.
• Meets or exceeds departmental and organizational goals and metrics.
• May perform other duties as assigned.

Benefits

• Health, Vision, Dental
• Short & Long-Term Disability
• Generous PTO (including paid time to volunteer!)
• Up to 9.5% 401(k) employer contribution
• Mental health support
• Career advancement opportunities
• Student loan repayment options
• Tuition reimbursement
• Flexible work environments
• healthcare benefits (health, vision, dental)
• insurance benefits (short & long-term disability)
• performance-based incentive plans
• paid time off
• 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree