Third Party Enrollment Technology Consultant

Unum Group•Columbia, SC

4d•$53,300 - $100,700

About The Position

This position supports Colonial Life’s enrollment technology strategies through effective implementation, support, and service at both the system and case level. A Third Party Enrollment Tech Consultant is expected to partner with other business areas and customers, for effective case implementation, case management, and issue resolution. This position requires an in-depth knowledge and understanding of Colonial Life’s enrollment technology, strategy, and supporting processes.

Requirements

Bachelor’s degree or 3-5 years’ experience in project management, enrollment systems, IT, or other related work experience required.
Experience leading projects or initiatives with demonstrated strength in planning, organizing, and time management.
Strong collaboration, partnering skills, team building skills, customer service, and relationship building skills with internal/external business partners regarding third party enrollment technology capabilities.
Strong written and oral communication skills.
Strong analytical, critical thinking, and problem-solving skills.
Solid planning, organizing and time management skills.
Proven ability to track and manage large volumes of work and concurrent issues with timely escalation and detailed documentation to support recommended actions.
Subject matter expertise across various third party enrollment technology platforms, products, services, processes, sales process, and field organization specific to Colonial Life.
Proven ability to work independently and manage time effectively while adding to the dynamics of a team environment.
Proven track record of accountability for delivering quality results based on organizational and departmental quality measures.
Demonstrate desire to expand technical knowledge and learn new tools.
Reinforce the core values that shape an environment for successful employee, team, and business results.

Nice To Haves

Strong knowledge and experience with various Microsoft Office tools: Excel, Access, Word, and PowerPoint highly preferred; Projects and Visio a plus.
Strong conceptual understanding of basic design, code and testing following IT standards preferred.
Advanced working knowledge of data manipulation and relational databases through use of relevant tools and applications is highly preferred.

Responsibilities

Serves as an enrollment technology resource and point of contact for internal/external business partners during enrollment implementations for consulting and/or third party enrollment technical needs.
Manages multiple case level enrollment technologies that are high profile, high risk and present a high degree of complexity for Colonial Life.
Consults and provides technical support on the execution of enrollment technology strategies to meet account/enrollment technology partner needs and maintain a continuous improvement mindset.
Acts with a sense of urgency in preventing, identifying, and correcting case level third party enrollment technology escalations in partnership with IT to drive resolution as needed.
Responsible for updating departmental tracking/reporting systems.
Proactively anticipates the needs of third party enrollment technology vendors.
Develop methods for effective data exchange for large complex enrollment files.
Represent the team on cross functional team projects/initiatives as subject matter expert for third party enrollment technology strategies, system enhancements, testing support, and general problem solving to improve the customer experience and team effectiveness.
Meets or exceeds departmental and organizational goals and metrics.
May perform other duties as assigned.

Benefits

Award-winning culture
Inclusion and diversity as a priority
Performance Based Incentive Plans
Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
Generous PTO (including paid time to volunteer!)
Up to 9.5% 401(k) employer contribution
Mental health support
Career advancement opportunities
Student loan repayment options
Tuition reimbursement
Flexible work environments