Thermal Devices Inside Technical Sales

Thermal Devices • Mt. Airy, MD

4d • Onsite

About The Position

Thermal Devices is a leading distributor of industrial electric process heaters, temperature controls, sensors, and process heating solutions. We partner with customers across a variety of industries by delivering technical expertise, responsive customer service, and innovative solutions that help keep industrial operations running efficiently.

Requirements

• Bachelor's degree in Engineering preferred (Mechanical, Electrical, Chemical, or related field); equivalent experience will be considered.
• Strong communication and customer service skills.
• Technical aptitude with the ability to learn industrial products and applications.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office; ERP/CRM experience preferred.

Responsibilities

• Respond to customer inquiries regarding industrial electric heaters, temperature controls, sensors, and related products.
• Prepare quotes, bids, and proposals based on customer requirements.
• Process customer orders and provide order status, tracking information, and follow-up.
• Provide technical support and product recommendations to customers and the sales team.
• Develop and maintain strong customer relationships while identifying opportunities to grow existing accounts.
• Prospect for new business through outbound phone calls and follow-up activities.
• Coordinate with manufacturers regarding pricing, product availability, lead times, and technical information.
• Maintain accurate customer and sales activity within the company's ERP and CRM systems.
• Partner with Sales, Purchasing, Customer Service, and Operations to ensure customer satisfaction.
• Continuously develop product knowledge and stay current on industry trends.

Benefits

• Competitive salary and performance-based bonuses
• Comprehensive benefits package, including medical, dental, vision, and 401(k) match
• Professional development and career advancement opportunities
• Collaborative and team-oriented work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level