Therapy Support Specialist

Globus Medical•Collegeville, PA

8d•Hybrid

About The Position

The HFX Coach (Therapy Support Specialist), part of the patient success team, plays an important role in ensuring superior outcomes with therapy. The HFX Coach interacts with patients to provide technical and product expertise. The position is part of the Customer Excellence group and will work in collaboration with Sales Representatives, Therapy Consultants, and internal teams.

Requirements

Strong written, verbal and phone communication skills
Detail orientation
Strong Microsoft Excel skills
Comfort and adaption to advanced technologies
A desire to engage in patient interaction

Nice To Haves

Experience in a consultative role a plus.
Customer service experience a plus.
SCS experience and/or patient interaction experience preferred

Responsibilities

Communicate directly with patients.
Serve as a resource for clinical patient support for issues relating to device troubleshooting and Company product inquiries.
Provide exceptional clinical education for Company products and related procedures and, responding to detailed technical inquiries from patients.
Respond to all patient and field communications in a timely manner.
Responsible for reporting all complaints regarding products to the appropriate Company personnel within the required time frames.
Provide appropriately documented follow-up on all patient interactions to the sales team.
Consult with other internal Nevro departments when needed to maintain solid clinical outcomes.
Perform continued patient follow-up to assure optimal patient outcomes.
This position requires being available during all pre-determined hours, telephone, keyboard, strong analytical skills and proficiency in the use of modern technology and software.
Travel 5-10% for training, conferences and occasional field support.
Other duties as assigned.
Adheres to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies.
Ensures Compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role
Represents the company in a professional manner and uphold the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.