Therapy Support Specialist

Lawrence Memorial Hospital•Lawrence, KS

About The Position

The Therapy Support Specialist provides administrative and patient-facing support for a clinic. The role registers patients, schedules appointments, collects and processes co-pays and past-due balances, greets patients, assists with insurance and billing functions, handles telephone calls, and performs routine administrative duties under the supervision of the Director. The position also supports accurate encounter registration, patient communications, medical record compliance, and clinic office operations.

Requirements

High school diploma or equivalent; years of work experience may be considered in lieu of a degree.

Nice To Haves

One year of experience.
Some college coursework with an emphasis on business or healthcare.
Familiarity with medical terminology.

Responsibilities

Accurately register patient encounters, including entering demographic and insurance information and scheduling details.
Greet patients and visitors promptly, courteously, and helpfully when they arrive for appointments.
Educate staff and physicians on scheduling processes and use of computer systems.
Schedule patient appointments by phone, in person, and electronically.
Manage patient inquiries, correspondence, data entry, medical record compliance, form stocking, and other office support functions.
Verify insurance eligibility through insurer websites.
Use computer software, the telephone system, and general office equipment proficiently.
Support organizational efforts related to regulatory mandates.
Perform other duties as assigned.
Maintain regular and reliable attendance.