Therapy Scheduler

Yale New Haven Health•Guilford, CT

About The Position

The Therapy Scheduler provides clerical and administrative support to help ensure efficient clinical care for patients and staff in an interdisciplinary group. The role coordinates schedules and team assignments, enters clinical documentation data, communicates with patients, physicians, and staff, and supports clinical staff with administrative needs. Employees are expected to understand and share the organization’s vision, support its mission, and demonstrate its values of integrity, patient-centeredness, respect, accountability, and compassion.

Requirements

High school diploma or equivalent.
At least 1 year of administrative experience in a medical office or healthcare setting.
Excellent interpersonal, communication, and organizational skills.
Ability to work independently and multitask.

Nice To Haves

Knowledge of EPIC.
Knowledge of Microsoft Office applications.

Responsibilities

Perform patient-centered scheduling using the Epic scheduling system and assign cases to appropriate interdisciplinary team members.
Ensure visits are scheduled appropriately within agency standards for initiating services and maintain consistency of patient visits where possible.
Support efficient and organized operations.
Run reports for clinicians and clinical managers to help ensure completion of clinical documentation.
Track and order patient supplies under the direction of interdisciplinary team members.
Review weekly timesheets for accuracy and work with clinical staff to correct errors.
When payroll is processed through time and attendance, compare details against the schedule and provide accurate payroll information promptly to the payroll department.
Handle phone communications with patients, families, and physician offices as appropriate.
Provide service excellence.
Perform other duties as assigned.