Therapy Coordinator - Big Spring, TX

Lympha Press•Big Spring, TX

3d•Onsite

About The Position

The Therapy Coordinator is a part-time, field-based role serving patients in a designated geographic territory. The coordinator performs in-home device deliveries, trials, demonstrations, and patient education for Lympha Press compression devices, helping patients access and use the devices appropriately. The role involves building positive relationships with patients, communicating professionally, using company technology for scheduling and documentation, and collaborating with internal teams to support order completion and patient satisfaction. Compensation is based on completed visits: $135 per visit for visits 1–9, $160 per visit for visits 10–18, and $185 per visit for visits 19 and above. Medical Advantage Plan visits receive an additional $50 per completed visit. Mileage is reimbursed at $0.25 per mile.

Requirements

High school diploma or GED.
At least six months of related healthcare experience.
Strong written and verbal communication skills.
Effective organizational, time-management, and multitasking abilities.
Knowledge of technology, including scheduling, travel, and documentation applications.
Self-motivation and self-discipline, with the ability to work independently and meet role expectations.
Flexibility to travel to patient homes or healthcare settings for appointments.
Ability to quickly learn and effectively use company-specific software and handheld technology tools.
Ability to lift and carry up to 60 pounds.
Ability to sit, stand, bend, kneel, and reach as required for patient care.
Ability to read printed materials and computer screens; hearing and speech needed to communicate in person and by phone; manual dexterity to perform job functions; and stamina to frequently sit for extended periods.

Nice To Haves

Professional certification or license.
Previous medical device industry experience.

Responsibilities

Complete Medicare Advantage trials, explain the benefits of advanced model pumps, trial both 51 and 52 devices, and review out-of-pocket differences.
Schedule and conduct product demonstrations, take patient measurements, and instruct patients on proper use of Lympha Press compression devices.
Ensure patients are correctly sized for device fit and comfort.
Educate patients on compression therapy devices, garment application, prescribed protocols, and how to initiate therapy sessions.
Explain patient rental agreements and financial responsibility, and provide verbal instructions to patients and caregivers based on individual needs.
Respond professionally to patient questions and concerns about devices or required documentation.
Confirm appointments in advance, explain expectations for in-home visits, and organize equipment and supplies for patient education.
Collaborate with internal operations teams to support order completion and documentation.
Identify and escalate patient needs or concerns to the patient relations team for same-day follow-up whenever possible.
Use company translation resources or partners to address language barriers when applicable.
Comply with applicable federal, state, accreditation, and insurance regulations, including HIPAA, non-disclosure, and non-solicitation requirements.
Travel extensively within the assigned territory to conduct in-home visits and service patients.
Work professionally and collaboratively with company employees, managers, and departments.
Perform duties in alignment with the Company Mission, Vision, and Goal Statements.