Therapy Call Center Representative

The Orthopaedic Center • Huntsville, AL

3d • Onsite

About The Position

This position will require you to spend extensive amounts of time on the phone with patients. The role involves placing outgoing calls to patients to schedule physical therapy appointments and answering all incoming calls to the call center. The representative will schedule appointments for all physical therapy clinics at TOC and must possess strong customer service and problem-solving skills. Knowledge of data entry and Excel is a plus.

Requirements

• Ability to communicate professionally, both oral and written for clear, legible messages
• Pleasant, friendly demeanor with the ability to communicate effectively with patients and all incoming/outcoming callers
• Highly motivated with the ability to work under pressure
• Positive, teamwork attitude
• Strong customer service skills and problem solving
• Ability to work under pressure and meet deadlines
• Outstanding organizational, verbal and writing skills
• Independent and highly motivated
• Initiative and self-discipline
• Proven positive, "teamwork" attitude in work history

Nice To Haves

• Knowledge of data entry and excel a plus

Responsibilities

• Place outgoing calls to patients to set up physical therapy appointments
• Answer all incoming phone calls to the call center
• Schedule appointments for all physical therapy clinics at TOC
• Assist with any other task assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed