Manager of Therapeutic Radiology

Baylor Scott & White Health•Round Rock, TX

4d•Onsite

About The Position

The Therapeutic Radiology Manager helps the Director manage and improve Radiation Oncology services. The manager orients, teaches, coaches, and supervises staff; ensures staff understand the organization’s vision, mission, values, and goals; and recommends and helps develop policies that comply with regulations and System philosophy. The manager acts as Radiology Director when needed. The role oversees imaging-service processes and the timely, accurate, cost-efficient delivery and quality of exams. It includes operational improvement, complaint resolution, staffing and scheduling, personnel management, staff development, goal setting, budgeting, equipment and service planning, and interdepartmental collaboration. The manager supports patient safety, customer service, performance improvement, quality improvement, employee and physician engagement, and compliance with accrediting and regulatory standards. The role requires maintaining current imaging knowledge and equipment skills and may require taking call.

Requirements

Five years of experience.
Bachelor’s degree, or nine years of work experience above the minimum qualification.
ARRT-T Radiation Therapy (ARRT-T) certification.
Licensed by the State of Texas Medical Board as a Medical Radiologic Technologist (MRT).
Maintain skills on imaging equipment and procedures for newborn, pediatric, young adult, adult, and geriatric care.
Able to perform high-quality advanced imaging procedures according to exam protocol.
General computer skills, including Microsoft Office, information security, scheduling and payroll systems, electronic medical documentation, and email.
Able to take call if required.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Plan, design, implement, and maintain imaging-service work processes, ensuring timely, accurate, cost-efficient delivery and quality of exams and compliance with System and regulatory standards.
Continuously revise processes to improve operations and efficiency; investigate, resolve, and document patient complaints.
Monitor, evaluate, and modify staffing patterns; prepare and modify schedules to cover shifts; approve paid time off, sick time, and leaves of absence for assigned staff.
Interview, hire, counsel, and terminate personnel in partnership with Human Resources; complete performance evaluations and provide rewards and recognition.
Train new staff, ensure registrations and certifications are current and on file, and support staff career and growth opportunities.
Partner with management and staff to hold multidisciplinary meetings and support timely communication and adherence to organizational vision, mission, values, and goals.
Facilitate staff goal setting, monitor goals and achievements, ensure goals are reflected in annual performance evaluations, encourage participation in employee satisfaction and patient safety surveys, share service-feedback results, and initiate improvement plans.
Partner with management to develop the department budget; provide feedback on equipment and services needed for growth; monitor operating budgets and implement corrective action plans for negative productivity or expense variances.
Serve as a Radiology liaison to other departments and develop cooperative relationships with physicians and medical departments to exchange information and solve problems.
Assist with developing, reviewing, revising, and implementing policies, procedures, and priorities that support Department and System goals.
Ensure department compliance with JCAHO, TDH standards, and other accrediting bodies.
Identify patient service needs using AIDET; ensure the correct exam is performed on the correct patient; and establish rapport with patients and others who know about their service needs.
Coordinate and run groups focused on patient safety, customer service, performance improvement, environment of care, employee engagement, physician engagement, quality improvement, and interdepartmental relations.
Participate in shared governance, department, hospital, and professional organizations and committees, including LEAN initiatives, 5S projects, interdepartmental committees, professional organizations, and quality-control assurance with radiologists.
Stay current on imaging trends, techniques, protocols, and procedures and maintain equipment skills for newborn, pediatric, young adult, adult, and geriatric care.
Perform high-quality advanced imaging procedures according to exam protocols, explain procedures to patients, and comply with System and regulatory standards.
Support customer satisfaction by limiting wait times, providing courteous service, reviewing satisfaction scores, and developing action plans as needed.
Serve as a preceptor and provide training to new team members and on new services and initiatives.
Create quality and productivity standards, set measurable goals for employees and project teams, and use broader goals to determine resource use.
Make or approve hiring and termination decisions and evaluate and recommend policy changes and procedures affecting the managed organization.
Apply business knowledge to annual planning, goal setting, budget adherence, employee compensation, compliance, and risk management.
Use general computer skills and systems, including Microsoft Office, information security, scheduling and payroll systems, electronic medical documentation, and email.
Take call if required.
Act as Radiology Director when needed.