Therapeutic Account Manager, Liver - Seattle West

Mirum Pharmaceuticals•Seattle, WA

19d•Remote

About The Position

Mirum Pharmaceuticals is seeking a Therapeutic Account Manager (TAM) to deliver sustainable business performance and meaningful patient impact across an assigned territory. The TAM develops clinical and account expertise in rare cholestatic liver diseases and Mirum’s Liver portfolio, prioritizes high-opportunity customers, accounts, and referral networks, and executes customized account plans to advance disease awareness, appropriate patient identification, treatment consideration, initiation, and persistence in accordance with approved indications and promotional practices. The role calls for a clinically credible, insight-led partner who engages healthcare professionals as a peer, asks thoughtful questions, constructively challenges clinical inertia, and influences change across complex accounts. The TAM works closely with the Regional Business Director and cross-functional partners to connect customer needs, patient journeys, referral pathways, access dynamics, and business opportunities, while demonstrating curiosity, emotional intelligence, resilience, ownership, and follow-through. The TAM develops and executes territory and account strategies; builds relationships across pediatric and adult hepatology and gastroenterology care teams; communicates complex scientific and clinical information; and coordinates compliant customer engagement and patient-support resources. The role also involves sharing objective field insights, contributing to business reviews and cross-functional initiatives, and operating independently in a rapidly evolving rare disease environment. Travel may be up to 70%, including frequent overnight travel and occasional weekend commitments.

Requirements

Bachelor’s degree required.
At least 5 years of progressive sales experience in the pharmaceutical or biotechnology industry.
Demonstrated record of consistently delivering business results in a complex specialty, rare disease, orphan drug, or high-science market.
Strong clinical aptitude and ability to learn, retain, and communicate complex disease-state, diagnostic, mechanism-of-action, clinical-data, and product information.
Experience with account-based selling across health systems, centers of excellence, multidisciplinary care teams, referral networks, and influential healthcare professionals.
Ability to use insight-led or challenger-style selling to constructively challenge the status quo, influence behavior, and advance customer decision-making.
Working knowledge of access and reimbursement dynamics, patient-support pathways, and patient services in rare disease markets.
Strong business acumen and ability to interpret performance data, identify insights, develop territory and account strategies, and translate plans into consistent field execution.
Exceptional interpersonal skills, emotional intelligence, communication, presentation, and judgment, with the ability to build trust with diverse and sophisticated customers.
Self-motivation, resourcefulness, resilience, organization, and ability to prioritize and perform independently in a fast-moving, ambiguous environment.
Demonstrated success partnering cross-functionally with Medical Affairs, Market Access, Patient Services, Marketing, Commercial Training and Effectiveness, Operations, and Analytics.
Commitment to ethical conduct, compliance, and approved promotional practices, with sound judgment in complex customer and patient-related situations.
Valid driver’s license and ability to travel up to 70%, including frequent overnight travel and occasional weekend commitments.

Nice To Haves

Advanced degree preferred.
Rare disease experience highly preferred.
Experience in hepatology, gastroenterology, pediatric specialty care, or another complex specialty market is highly desirable.

Responsibilities

Develop and execute a focused territory business plan aligned with national, zone, and regional priorities, with clear objectives, customer priorities, resource allocation, and measures of success.
Use performance data, customer insights, market intelligence, access dynamics, and competitive trends to identify opportunities, anticipate barriers, and adjust territory strategy and execution.
Deliver territory business objectives through prioritization, high-quality customer engagement, resource stewardship, and accountability for behaviors and results.
Maintain timely and accurate customer records, forecasts, expense reports, administrative documentation, and business updates.
Identify, prioritize, and develop high-opportunity accounts, health systems, centers of excellence, and referral networks across pediatric and adult hepatology and gastroenterology.
Create and execute customized account plans that reflect patient journeys, stakeholders, clinical decision-making, referral patterns, access considerations, customer needs, and competitive realities.
Build trusted relationships with physicians, advanced practice providers, nurses, pharmacists, office staff, and other care-team members through relevant value and follow-through.
Map influence and decision-making in complex accounts, establish engagement objectives, and secure appropriate next steps.
Coordinate compliant account actions across field partners, clarify ownership, and maintain momentum against account priorities and customer needs.
Develop and maintain knowledge of rare cholestatic liver disease, diagnostic pathways, mechanisms of action, clinical data, product profiles, approved uses, safety information, patient support pathways, access and reimbursement, and the competitive landscape.
Communicate complex scientific and clinical information accurately and credibly, tailoring discussions to each healthcare professional’s and account’s knowledge, needs, and priorities.
Engage healthcare professionals as a clinically credible peer by asking insightful questions, listening, uncovering unmet needs, and connecting relevant evidence and resources to their practices.
Execute approved promotional programs, resources, and customer engagements consistently and in compliance with company policies and regulatory requirements.
Help customers recognize gaps in disease awareness, patient identification, referral, treatment consideration, and ongoing support by connecting insights across the patient journey.
Build trust with skeptical, change-resistant, or highly experienced healthcare professionals; influence multiple stakeholders without authority and navigate resistance constructively.
Keep patients and caregivers central to territory and account decisions, understanding the journey from disease recognition and diagnosis through treatment initiation and persistence.
Collaborate compliantly with Market Access and Patient Services partners to help care teams understand resources and navigate appropriate patient-journey barriers.
Identify recurring customer, access, and patient-support barriers, elevate them objectively and promptly, and partner with internal teams to improve execution and support.
Build productive partnerships with Medical Affairs, Market Access, Patient Services, Marketing, Commercial Training and Effectiveness, Operations, Analytics, and Advocacy.
Coordinate account strategy and priorities across field roles, clarify responsibilities, respect functional boundaries, and ensure consistent follow-through.
Capture and communicate timely, objective, actionable field insights to inform strategy, messaging, training, resources, customer experience, and execution priorities.
Contribute to business reviews, training programs, team meetings, launch readiness, and cross-functional initiatives; share best practices and support the broader organization.
Operate with ownership, self-motivation, resourcefulness, and initiative in an unstructured and rapidly evolving rare disease environment.
Create appropriate engagement opportunities in underdeveloped accounts and markets, test new approaches, learn quickly, and turn insights into action.
Maintain drive and performance through pressure, uncertainty, obstacles, delays, and discouragement; recover quickly and focus on long-term goals.
Seek feedback and apply coaching to strengthen clinical, strategic, and selling capabilities.
Model Mirum’s values and uphold ethical conduct, compliance, transparency, inclusion, and respect in internal and external interactions.