Theatre Team Member

Cinemark•Lakeland, FL

7d•$15 - $16

About The Position

Cinemark Theatre Team Members create a welcoming environment for Guests by providing quick, accurate, and knowledgeable service about movies, special events, upcoming attractions, pricing, and promotions. They help ensure high-quality food and service, answer guest questions, and deliver a positive guest experience. Depending on staffing needs, Team Members may work as an Usher, Box Office associate, or Concessionist and must be able to perform the essential functions of these positions.

Requirements

Must be at least 16 years of age.
Complete basic food-handling training and obtain any locally or state-mandated certification, health card, or food handler permit where required.
Be available to work flexible hours, including evenings, weekends, and holidays.
Maintain regular and consistent attendance.
Have an energetic and friendly attitude during each shift.
Provide excellent Guest service.
Communicate effectively with people of different ages, genders, and personalities; regularly converse in and comprehend English.
Work effectively both in a team environment and independently.
Take and follow direction.
Respond with a sense of urgency.
Have accurate cash-handling and basic math skills.
Frequently bend, kneel, and lift up to 50 pounds; frequently stand, walk, and reach around the theatre; and stand for extended periods.
Be able to work in a noise environment that may be moderate to high at times.

Responsibilities

Greet Guests promptly and professionally with a smile.
Operate Cinemark’s point-of-sale system for transactions at an assigned register.
Verify tickets at the podium and direct Guests to auditoriums.
Sell tickets in accordance with the MPAA rating system, studio admittance policies, and company policies.
Provide information about pricing, movies, special events, alternative movie selections, and the theatre.
Answer Guest phone calls and questions in a professional manner and provide quality customer service.
Inspect theatres to monitor movie presentation and sound quality, watch for film and content theft, and help maintain a safe environment.
Keep theatre property clean and free of debris, including the lobby, aisles, restrooms, auditoriums, exits, and parking lot.
Prepare food and properly operate cooking, warming, and popping equipment.
Wipe down and sanitize Employee and Guest high-contact areas.
Comply with local, state, and federal food safety laws.
Monitor safety and security issues, such as trip hazards, lighting, and suspicious persons, and report them to management.
Assist with opening and closing duties as assigned by management.
Perform other work-related duties as assigned.