Theatre Operations Manager
About The Position
Marcus Theatres is seeking a dynamic Theatre Operations Manager to bring the magic of movies to life! In partnership with the General Manager, you’ll lead and inspire a team of associates while overseeing every aspect of theatre operations. From driving revenue and innovative sales strategies to optimizing costs, enhancing guest satisfaction, and fostering associate growth, this role is your chance to make a big impact both on-screen and behind the scenes. If you’re ready to join an award winning cast in an exciting, fast-paced environment, here is a ticket to your next role. Country Club Hills Cinema features 16 state‑of‑the‑art screens, luxurious DreamLoungers®, UltraScreen DLX®, and two Super DLX auditoriums, delivering an elevated and unforgettable moviegoing experience. Guests can also enjoy premium food and beverage offerings at Take Five Lounge and Reel Sizzle. If you’re passionate about entertainment, love creating memorable guest experiences, and want to be part of a team redefining what it means to go to the movies, we’d love to meet you.
Requirements
- Minimum of 2 years in operations management within a theatre, customer service, or food & beverage in a fast-paced environment preferred.
- Strong interpersonal, problem-solving, and communication skills (written and verbal) with professional demeanor.
- Motivated to learn new skills, software, and tasks to meet industry demands; flexible to work varied shifts, including nights, weekends, and holidays.
- Proficient in tracking inventory, revenue, and expenses with strong administrative abilities.
- Skilled in handling customer relations and challenging customers with patience, diplomacy, and tact to resolve conflicts effectively.
- Ability to stand, walk, and bend continuously, lift up to 40 lbs, and handle high-pressure situations.
- Completion of field/classroom training and required certifications (e.g., Serve Safe, Management Certification).
- Capable of working both independently and collaboratively to solve complex problems while interacting professionally at all levels.
Nice To Haves
- Four year college degree desired.
Responsibilities
- Ensure a quality movie-going experience, maintaining cleanliness, safety, appearance, and service standards.
- Recruit, train, mentor, and evaluate associates while maintaining acceptable turnover rates.
- Monitor revenue, payroll, and expenses to meet budget goals, implement contingency plans, and explain variances.
- Develop systems to control costs, manage inventories, and justify non-routine expenses within budget guidelines.
- Oversee repairs, capital expenditures, and ensure compliance with maintenance standards.
- Analyze competitors, promote brand awareness, and support guest and associate recognition programs.
- Ensure adherence to quality assurance standards, safety regulations, and address deficiencies through corrective actions.
- Manage associate records, payroll, reporting, inventory, and system access, ensuring operational accuracy and compliance.
- Perform other duties throughout the theatre as necessary.
Benefits
- Free Movies
- Discounted concessions and free popcorn
- Early wage access
- Ability to grow your career and transfer from one property to another
- Discounts at Marcus Hotels & Resorts locations rooms, restaurants, cafes, lounges, golfing, skiing, and spa
- Referral bonus for family and friends
- Paid time off
- Medical, dental, and vision insurance
- Company-paid life insurance
- An employee assistance program
- 401k with employer match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
