Theatre Attendant - VHNE

City of Aurora•Los Angeles, CA

6d•$15 - $19•Onsite

About The Position

The Theatre Attendant plays an essential role in creating an exceptional patron experience at the Aurora Fox Arts Center. This role serves in a variety of front-of-house functions, including guest services, box office operations, concessions, ushering and house management. Team members provide outstanding customer service while ensuring performances and events operate safely, efficiently and professionally.

Requirements

High School Diploma or GED
3 years of customer service experience
Prior cash handling experience
Experience in the performing arts sector
Basic accounting principles
Microsoft Suite and Windows based programs
Basic computer, ticketing systems and point-of-sale experience preferred.
Strong customer service knowledge
Excellent customer service and interpersonal skills.
Strong verbal communication and conflict-resolution abilities.
Establish and maintain effective working relationships with employees, all levels of management including executive staff, citizens, and elected officials
Maintain a professional appearance and demeanor
Handle sensitive situations with tact and diplomacy
Ability to work independently, think critically, and make quick decisions as needed
Communicate effectively both orally and in writing
Will be required to be CPR/AED certified and trained in TIPS alcohol training. Aurora Fox Theater will provide training for those not currently certified.

Nice To Haves

Experience with ticketing software

Responsibilities

Oversee all front-of-house operations before, during and after performances.
Coordinate with production staff, stage management and box office to ensure smooth operations.
Make announcements as needed before performances.
Manage late seating procedures and audience flow.
Respond to patron concerns, emergencies and accessibility needs.
Complete performance reports and incident documentation.
Ensure lobby, auditorium and public areas are prepared for patrons and secured after performances.
Serve as the primary front-of-house contact during performances.
Sell, exchange and process tickets using the theater's ticketing system.
Assist patrons with ticket purchases, subscriptions, promotions and general ticketing inquiries.
Process payments accurately and balance cash drawers.
Maintain confidentiality of patron information.
Provide exceptional customer service by phone, email and in person.
Assist with will-call distribution and performance check-in.
Prepare and serve concessions, including alcoholic and nonalcoholic beverages, in accordance with applicable laws and city policies.
Verify identification and responsibly serve alcoholic beverages.
Operate the point-of-sale system and accurately process transactions.
Stock concession inventory before performances and restock as needed.
Maintain a clean, organized and sanitary concession area.
Assist with inventory counts and communicate supply needs.
Follow all health, sanitation and food safety guidelines.
Scan tickets and assist with admissions.
Greet, direct and seat patrons before performances and during approved late seating.
Answer questions regarding performance, facilities, accessibility, parking and venue policies.
Assist guests with accessibility accommodation and special seating requests.
Distribute programs and promotional materials.
Help maintain a clean, organized and welcoming lobby and public spaces.
Resolve guest concerns professionally and escalate issues to the House Manager when appropriate.
Enforce theater policies regarding late seating, photography, food and beverages and patron conduct.
Support emergency procedures and venue evacuations when necessary.
Perform additional duties as assigned