Theatre Associate, PT

The Marcus Corporation•Oak Creek, WI

13d

About The Position

The Theatre Associate supports theatre operations under the direction of the theatre management team and helps maintain a high level of guest satisfaction and cleanliness. Associates are expected to handle tasks in a friendly, courteous, helpful, timely, and professional manner. The position reports to a member of the theatre management team or the General Manager, depending on the location. The role includes guest transactions and service, concession sales and food preparation, online order fulfillment, daily stocking and maintenance, and cleaning and sanitizing theatre concession and beverage areas. Associates follow company and local food-safety and sanitation requirements, use cleaning materials safely, communicate social-distancing guidelines, and support company programs. Additional duties may be assigned by the General Manager or management team. This part-time role requires holiday-season availability and a flexible schedule that may include late evenings, weekends, and holidays. Work takes place in a theatre environment, where noise is usually moderate to high and may occasionally be loud. Employees must wear a face mask during scheduled working hours. Starting pay is $10 per hour.

Requirements

Strong interpersonal, verbal, and written communication skills.
Willingness and motivation to learn new skills and tasks as industry demands change.
Flexible and accessible work schedule, including late evenings, weekends, and holidays as business needs dictate.
Ability to work in a high-volume, fast-paced team environment.
Passion for delivering hospitality and high-quality food and service.
Ability to follow company and local regulatory cleanliness, sanitation, and personal hygiene practices.
Ability to perform essential job functions with or without reasonable accommodation.
Ability to occasionally lift or move up to 35 pounds.
Availability during the holiday season.

Responsibilities

Greet guests, identify their requests, complete transactions and loyalty transactions, and thank them.
Sell food and beverage items at the concession stand.
Meet sales expectations through loyalty sign-ups, suggestive selling, upselling, and sampling.
Operate point-of-sale terminals and make accurate change.
Prepare food and beverage orders in accordance with company and local food-safety policies.
Fill online concession orders and prepare them for pickup.
Perform daily concession maintenance, including stocking.
Follow instructions for the safe use of chemicals and cleaning materials.
Clean and sanitize concession and beverage areas for guests and associates.
Monitor and communicate social-distancing guidelines.
Provide friendly, helpful, and fast guest service; answer questions and resolve concerns.
Uphold company standards and execute company-wide programs.
Assist with other functions as instructed by the General Manager or a member of the management team.