STUDENT-Theatre Administration Assistants AY27

Ithaca College • Town of Ithaca, NY

4d • Onsite

About The Position

The Theatre Administration Assistant assists program faculty in the areas of Practicum, Box Office, Front-of-House, and with other tasks as needed to support the functions of the degree program. Applicant must be available to work in person, on campus with program faculty and students.

Requirements

• Available to work in person
• ONE hour rotating weekday Box Office shift, Monday-Friday
• Performance shifts on October 7-13, November 4-9, and December 1-5, 2026
• Performance shifts for Spring 2027 TBA
• Total of up to FIVE scheduled hours weekly; more weekly hours scheduled at the discretion of the program faculty supervisor.
• Successful completion of at least TWO of the following courses: THEA 15000, THEA 15200, THEA 25100, and/or THEA 25101
• Experience working/interning in Front-of-House at a theatre or other performing arts company
• Experience working/interning in customer-facing position(s)
• Experience communicating with patrons verbally in-person and on the phone, and written communication skills
• Demonstrable attention to accuracy
• Desire to work as a member of a team
• Desire to work with Theatre Administration faculty

Nice To Haves

• Experience working/interning in customer-facing position(s), preferably in Box Office or Front-of-House position(s)
• Experience handling and reconciling cash, credit, and debit transactions
• Strong time and task management skills
• Strong analytical and problem-solving skills

Responsibilities

• Learn and demonstrate increasing knowledge of: Front of House operations, including but not limited to, Box Office, Concessions, House Management, Opening Night Receptions and the Center for Theatre and Dance Front-of-House and Box Office policies and procedures; Theatre seating maps; Ticket scanning for printed tickets, print-at-home tickets, and tickets emailed to digital devices; Each production’s length, performance dates, curtain and run times; Directions to and parking solutions for patrons of MTD productions; The audience experience and their specific day/night-of-show scenarios
• Assist patrons purchasing tickets and resolve ticketing and seating issues
• Troubleshoot discrepancies in cash/credit/debit transactions
• Model appropriate professional behavior and attire as detailed in program documents
• Document and report problems and diversions from policy and procedure to the program faculty
• Follow through on delegated instructions
• Learn and apply new skills, processes, and procedures and assist co-workers to do similarly
• Other duties as assigned

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed