STUDENT-Theatre Administration Assistants AY27

Ithaca College•Ithaca, NY

4d•$16•Onsite

About The Position

The Theatre Administration Assistant assists program faculty in the areas of Practicum, Box Office, Front-of-House, and with other tasks as needed to support the functions of the degree program. Applicant must be available to work in person, on campus with program faculty and students.

Requirements

Available to work in person ONE hour rotating weekday Box Office shift, Monday-Friday
Performance shifts on October 7-13, November 4-9, and December 1-5, 2026
Performance shift times vary
Performance shifts for Spring 2027 TBA
Total of up to FIVE scheduled hours weekly; more weekly hours scheduled at the discretion of the program faculty supervisor.
Successful completion of at least TWO of the following courses: THEA 15000, THEA 15200, THEA 25100, and/or THEA 25101
Experience working/interning in Front-of-House at a theatre or other performing arts company
Experience working/interning in customer-facing position(s)
Experience communicating with patrons verbally in-person and on the phone, and written communication skills
Demonstrable attention to accuracy
Desire to work as a member of a team
Desire to work with Theatre Administration faculty

Nice To Haves

Experience working/interning in customer-facing position(s), preferably in Box Office or Front-of-House position(s)
Experience handling and reconciling cash, credit, and debit transactions
Strong time and task management skills
Strong analytical and problem-solving skills

Responsibilities

Learn and demonstrate increasing knowledge of: Front of House operations, including but not limited to, Box Office, Concessions, House Management, Opening Night Receptions and the Center for Theatre and Dance
Front-of-House and Box Office policies and procedures
Theatre seating maps
Ticket scanning for printed tickets, print-at-home tickets, and tickets emailed to digital devices
Each production’s length, performance dates, curtain and run times
Directions to and parking solutions for patrons of MTD productions
The audience experience and their specific day/night-of-show scenarios
Assist patrons purchasing tickets and resolve ticketing and seating issues
Troubleshoot discrepancies in cash/credit/debit transactions
Model appropriate professional behavior and attire as detailed in program documents
Document and report problems and diversions from policy and procedure to the program faculty
Follow through on delegated instructions
Learn and apply new skills, processes, and procedures and assist co-workers to do similarly
Other duties as assigned