Theater House Manager

Drexel University•Philadelphia, PA

9d•Onsite

About The Position

House Managers are the primary points of contact for audience members attending all performances and events at Drexel University’s Mandell Theater and URBN Annex Black Box Theater. House Managers deliver exemplary customer service, while ensuring both the success of every event as well as the safety of patrons. The hours for this position vary and may work up to 40 hours a week, based on the performance and events schedule.

Requirements

Minimum of a HS Diploma or GED
Minimum of 1 year of related experience
Strong customer service, organization, and problem-solving skills
Ability to work flexible hours which include days, evenings, and weekends

Nice To Haves

Experience working in guest services, including front-of-house management, box office/registration, the safety and logistics of public audiences, and related event services

Responsibilities

Expediting entrance, seating, comfort, security, appropriate behavior, and exit of audience
Securing all auditorium doors before, during, and after performances and events
Maintaining safe, legal, tidy, and comfortable conditions in the auditorium and lobby
Assisting audience with accessibility requests and working with Event Supervisors and Managing Director to ensure ADA compliance
Managing volunteer ushers, assisting patrons with theater related questions and problems, and directing late seating of patrons as required by the performance or program
Training volunteer student ushers to use ticket scanners for Drexel Performing Arts performances, troubleshooting ticket problems, and recording house counts of people in attendance at all performances and events
Coordinating closely with Event Supervisor, Stage Manager, and the Box Office to facilitate prompt curtain and intermission times
Collecting event program books, trash, and any other debris or belongings left behind by audience in the theater and lobby after performances and events
Being trained in Adult & Pediatric Basic First Aid & CPR/AED, familiar with venue health and safety protocols, and helping to direct emergency response for campus residents and patrons in case of emergency or extreme weather
Other duties as assigned