THCIC Director

TX-HHSC-DSHS-DFPS • Austin, TX

1d • Onsite

About The Position

The Texas Department of State Health Services (DSHS) seeks highly qualified candidates to fill the Texas Health Care Information Collection (THCIC) Director position within the DSHS Center for Health Statistics (CHS). The position offers an exciting opportunity to help modernize the work of a productive team and lead that team into its future. The position is an excellent chance to be an innovative leader and make a substantial impact on how valuable public health data are used.

The purpose of the Center for Health Statistics is to make a difference every day by delivering public health data to meet public health practice and research needs. Becoming part of CHS means joining a dynamic team centered around disseminating data to help with public health decision making across Texas and beyond.

The position provides advanced direction and guidance to operating the THCIC unit within the Center for Health Statistics (CHS). Ensures the unit runs smoothly and efficiently as possible while meeting customer needs. Provides advanced direction, technical leadership, consultation, and expertise to unit operations and planning. Initiates, designs, implements, coordinates, and evaluates better business practices within the unit. Establishes specific unit strategies and ensures strategic goals and objectives are cascaded down from DSHS and CHS strategic planning. Develops and implements an employee engagement strategy for the unit and applies best practice related to recruitment, hiring, ways to build strong teams, develop staff, and retain employees. Designs and implements strategies to ensure all data and analyses are reliable, accurate, available, accessible, complete, and timely. Supervises the work of unit staff and manages the unit budget. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

Requirements

• Management, supervisory or team lead experience.
• Experience in managing customer relations and delivering project outcomes.
• Experience in disseminating data to a wide variety of audiences.
• Experience working with data collection projects involving multiple stakeholders and sources.
• Experience conducting statistical analysis or program evaluation.
• Experience with health and human services programs and functions.
• Experience building and leading effective teams.
• Knowledge of data communication and dissemination best practices
• Knowledge of health, healthcare and public health data, programs and practice
• Knowledge of process improvement and quality assurance processes and methods
• Knowledge of strategic planning, budget management, human resource management and project management
• Knowledge of the agency’s’ organization and strong understanding of all public health programs
• Knowledge of the principles of leadership and how to effectively interact with various leadership styles
• Knowledge of data quality control and assurance practices, principles, and techniques.
• Knowledge of principles of research, advanced data analysis, and data dissemination
• Knowledge of the Texas Legislature and associated statutes and rules
• Skill in providing senior‑level leadership and oversight of complex, multi‑function programs
• Skill in managing, analyzing, and disseminating large and complex datasets
• Skill in developing, implementing, and evaluating policies, procedures, and operational strategies
• Skill in establishing plans, performance measures, objectives, and goals aligned with organizational strategy
• Skill in staff recruitment, supervision, engagement, development, and retention
• Skill in managing multiple and competing priorities in a dynamic environment
• Skill in identifying problems, evaluating alternatives, and implementing effective solutions
• Skill in developing, managing, and overseeing budgets and contracts
• Skill in establishing and maintaining effective working relationships with internal leadership, external stakeholders, contractors, and partners
• Skill in clear, concise written and oral communication, including executive briefings and public presentations
• Ability to direct and organize complex program activities and business functions
• Ability to analyze complex information and exercise sound judgment in making critical decisions and recommendations
• Ability to gather, assemble, correlate, and analyze facts to develop workable solutions
• Ability to effectively supervise staff and foster a collaborative, high‑performing work environment
• Ability to train, lead, assign, and prioritize staff workloads
• Ability to oversee complex budgets and determine appropriate spending plans
• Ability to balance data accessibility, transparency, and confidentiality requirements
• Ability to serve as a subject matter expert representing the program in internal and external forums
• Ability to implement best practices and methods to continually improve customer service and program performance

Responsibilities

• Provides advanced leadership and oversight of the day‑to‑day operations of the Texas Health Care Information Collection (THCIC) within the Center for Health Statistics.
• Oversees all business functions unique to the unit, including data acquisition and processing; training of facilities, vendors, and contractors on submission requirements; research and data reporting; and rules and policies related to data submission, correction, certification, transfer, protection, and reporting.
• Develops, implements, and documents THCIC rules and policies to ensure alignment with applicable state and federal statutes, regulations, and agency requirements.
• Works collaboratively with internal leadership, legal counsel, HHSC, executive management, administrative contractors, and external stakeholders to design and implement data collection processes for over 1,600 healthcare facilities statewide.
• Oversees the development of specialized reports, quality and utilization measures, new data reporting tools, and the collection and distribution of Healthcare Effectiveness and Data Information Set (HEDIS) data.
• Plans, assigns, and supervises the work of a team of technical staff whose responsibilities may include research and analytics, systems oversight, program and contract management, compliance monitoring, training, and web or data dissemination functions.
• Organizes workflow; establishes priorities; and ensures employees clearly understand assigned duties and performance expectations.
• Monitors productivity and performance; provides coaching, feedback, and corrective action as needed; and supports ongoing professional development.
• Maintains appropriate staffing levels by leading recruitment, selection, onboarding, training, succession planning, and staff development activities to support operational, strategic, and statutory objectives.
• Leads continuous quality improvement initiatives and evaluates unit activities, workflows, and business functions to identify gaps, inefficiencies, and opportunities for improvement.
• Develops and implements process improvements that strengthen THCIC program performance, enhance operational efficiency, and improve customer service.
• Designs and applies strategies to streamline internal processes, maximize staff productivity, and support timely, accurate, and appropriate access to data for authorized users and the public, consistent with the program’s statutory purpose.
• Establishes and maintains a strategic vision for the unit that aligns with DSHS and Center for Health Statistics strategic goals.
• Develops action plans, performance measures, and timelines to ensure strategic objectives are achieved, with particular emphasis on data dissemination, transparency, and revenue‑generating strategies.
• Identifies emerging needs, risks, and opportunities and makes strategic recommendations to the Director of the Center for Health Statistics and executive leadership to improve THCIC operations, streamline processes, and expand access to high‑value public health data.
• Develops and implements an employee engagement strategy that promotes a collaborative, high‑performing work environment and supports recruitment, retention, and staff development.
• Applies best practices to build strong, effective teams and foster leadership capacity across the unit.
• Utilizes staff feedback tools, including the Survey of Employee Engagement and other performance indicators, to guide engagement initiatives and strengthen the unit’s ability to deliver reliable, timely, and relevant public health data in support of the Center’s mission.
• Designs and implements strategies to ensure all data and analyses are reliable, accurate, available, accessible, complete, and timely.
• Establishes adequate controls to ensure proper data quality.
• Implements best practices to maintain a high quality of information.
• Documents all quality control procedures and processes.
• Oversees and manages the unit budget, fiscal year spending plans, and expenditures to ensure resources are aligned with strategic goals, statutory responsibilities, and program priorities.
• Assesses budget needs; monitors expenditures; and provides financial oversight to support THCIC operations.
• Assists in the development, oversight, and management of administrative contracts and other agreements related to unit operations, data collection, and service delivery.
• Performs other duties as assigned to support agency goals and priorities.
• Represents the Center and THCIC, as assigned, in internal and external meetings, committees, and professional forums as a subject matter expert in healthcare data collection, analysis, and dissemination.

Benefits

• insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1-10 employees