Testing Specialist

University of Akron•Akron, OH

6d•Onsite

About The Position

This position is responsible for administering and proctoring a wide variety of exams, maintaining test security and integrity, providing customer service, managing databases, and supervising student staff. The role requires knowledge of standardized testing procedures, adherence to confidentiality standards (including FERPA), and familiarity with National College Testing Association standards. Key duties include scheduling exams, managing customer databases, communicating with faculty and staff, maintaining records, entering test score data, managing budgets, and hiring and training student employees. The position also provides support to the CBT Manager and Director of Testing.

Requirements

Relevant bachelor's degree.
Minimum of 2 years’ experience with Internet based delivery systems.
Strong working knowledge of computers.
Skills with Microsoft Office suite.
Ability to troubleshoot computer-based exams.
Strong interpersonal skills and the ability to work effectively with a wide range of individuals.
Awareness of accessibility and disability considerations.
Strong communication and conflict resolution skills.
Knowledge of standardized testing procedures and proctoring of a wide variety of exams.
Responsible for maintaining test security and integrity, and adhering to confidentiality standards including FERPA, and knowledge of and adherence to National College Testing Association standards and Certification.
Certifications to give vendor tests required within three months of employment, including but not limited to Accuplacer, CLEP and Meazure Learning.

Nice To Haves

Prior supervisory experience.
Familiarity with testing and assessment.
Work experience in an office with high security and confidentiality requirements.
Prior experience in testing/assessment center and/or proctoring national testing programs.

Responsibilities

Administer and proctor a wide variety of exams, including on-campus make-up exams, accommodated exams, computer and paper/pencil correspondence exams, language placement tests, prior learning assessments (e.g., CLEP, DSST), admissions testing (e.g., On-Campus ACT), certification and professional exams (e.g., Meazure Learning, Prov, Inc.), psychological and vocational exams, and miscellaneous group exams.
Maintain test security and integrity, adhering to confidentiality standards including FERPA, and knowledge of and adherence to National College Testing Association standards and Certification.
Authenticate identity of examinees, maintain secure tests, oversee video monitoring system, and report academic integrity violations.
Provide customer service and perform office tasks, including scheduling appointments for exams, creating and updating customer database, communicating with various offices and faculty to receive, proctor, and return exams, and maintain organized records of completed exams and appointments.
Perform routine office duties, including email and phone communications, copy/fax/scanning/printing, filing, maintaining testing and office supplies, and create and update public relations materials (e.g., brochures).
Perform daily database entry and management, reporting statistics regarding test volume, and program evaluation.
Enter test score data into electronic student records.
Manage requisitions, invoices, budget, and deposits for all testing services accounts.
Hire, train, and supervise undergraduate work study students and graduate assistants.
Provide support to the CBT Manager and Director of Testing in managing testing programs.