testing specialist, SODO 8 Innovation & Testing Lab

Starbucks•Seattle, WA

7d•Onsite

About The Position

Now Brewing – testing specialists, Support Center Coffeehouse and Learning Lab! #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. As a Testing Specialist in the Support Center Coffeehouse and Learning Lab, you will deliver exceptional customer experiences rooted in Starbucks Green Apron Service while helping shape the future of Starbucks. This unique role blends customer connection, operational excellence and innovation, providing opportunities to evaluate new products, processes and experiences in a live retail coffeehouse environment. Working directly with customers and partners, you will prepare and serve food and beverage products, support testing activities, capture feedback and observations, and contribute insights that help shape future products, services and experiences. Success in this role requires a passion for customer service, curiosity, adaptability and continuous learning while maintaining high standards across both Starbucks core offerings and emerging concepts. This role offers a unique opportunity to deliver great Starbucks experiences today while helping define the experiences of tomorrow.

Requirements

Have experience in retail, hospitality, operations, quality assurance, testing, research, or similar environments where precision and consistency matter.
Are skilled at observing, evaluating and documenting processes, experiences and outcomes.
Use data, feedback and critical thinking to identify opportunities, solve problems and improve performance.
Communicate findings clearly and effectively to support informed decision-making.
Thrive in team-based environments and partner effectively with diverse stakeholders to achieve shared goals.
Balance strong attention to detail with the ability to understand broader business and customer impacts.
Adapt quickly to new products, technologies, processes and ways of working.
Are energized by experimentation, continuous learning and helping shape what’s next.

Nice To Haves

Have prior barista experience (preferred).

Responsibilities

Deliver exceptional customer experiences and operational excellence: Prepare and serve food and beverage products, create meaningful customer experiences, and ensure testing activities are executed consistently, accurately and safely.
Create meaningful customer connections: Deliver experiences rooted in Starbucks’ Green Apron Service by anticipating customer needs, fostering genuine connections, and creating moments that make customers feel welcomed, valued and inspired.
Help shape what’s next: Observe customer, partner and operational experiences, capture feedback and learnings, and identify opportunities to improve customer and partner experiences.
Support continuous improvement and innovation: Partner with cross-functional teams to evaluate new concepts, identify opportunities and risks, and contribute ideas that enhance the customer experience, operational effectiveness and business outcomes.
Maintain testing environments and operational standards: Support testing readiness, maintain organized and safe workspaces, and ensure compliance with operational, food safety and testing standards.
Embrace curiosity and continuous learning: Quickly learn new products, processes, technologies and service models while seeking feedback, asking questions, and contributing to a culture of experimentation and continuous improvement.

Benefits

medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits.
short-term and long-term disability
paid parental leave
family expansion reimbursement
paid vacation from date of hire
sick time (accrued at 1 hour for every 25 hours worked)
eight paid holidays
two personal days per year.
401(k) retirement plan with employer match
discounted company stock program (S.I.P.)
Starbucks equity program (Bean Stock)
incentivized emergency savings
financial well-being tools.
100%25 upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
student loan management resources
access to other educational opportunities.
backup care
DACA reimbursement.