Lenovo Innovation Lab Manager

Bennett College•Greensboro, NC

2d•Onsite

About The Position

The Lenovo Innovation Lab Manager is a Federal Work Study student employee responsible for the day-to-day oversight, operations, and user support of the campus Gaming Lab. This student leader ensures that all gaming equipment, consoles, PCs, and peripherals are properly maintained, accessible, and functioning for fellow students. The Lenovo Lab Manager serves as the primary point of contact during operating hours, fosters a welcoming and inclusive gaming environment, and supports the mission of providing high-quality technology experiences for the campus community.

Requirements

Must be currently enrolled as a student and meet Federal Work Study eligibility requirements (verified via Financial Aid Office).
Maintain satisfactory academic progress (SAP) throughout the duration of employment.
Demonstrated interest in gaming, esports, or technology.
Basic familiarity with gaming platforms (PlayStation, Xbox, Nintendo, PC) and common peripherals.
Ability to work independently with minimal supervision during assigned shifts.

Responsibilities

Open and close the Innovation Lab according to scheduled hours, following all security and equipment protocols.
Monitor lab activity to ensure adherence to lab policies, student conduct standards, and equipment usage guidelines.
Maintain an organized, clean, and welcoming lab environment.
Track equipment checkouts, log usage data, and complete opening/closing checklists accurately.
Conduct routine inspection of gaming consoles, PCs, VR headsets, monitors, and accessories to identify malfunctions or damage.
Perform basic troubleshooting and minor repairs; escalate complex technical issues to the supervisor promptly.
Assist students with account access as needed.
Maintain an up-to-date inventory log of all equipment, games, and peripherals.
Welcome all students and provide orientation to lab resources, equipment, and rules.
Assist in planning and facilitating gaming events, tournaments, and programming that promote student engagement.
Actively promote the Innovation Lab through social media, flyers, and word-of-mouth outreach.
Complete required Federal Work Study timekeeping and documentation accurately and on time.
Attend staff meetings, mandatory training sessions, and orientations as scheduled.
Submit incident reports or equipment concerns.
Maintain a respectful, inclusive, and non-discriminatory attitude toward all students, faculty, and staff.
Model responsible use of technology and uphold all campus policies within the lab environment.
Communicate effectively and courteously, both verbally and in writing, with peers and supervisors.
Demonstrate reliability by arriving on time, giving advance notice of schedule conflicts, and completing assigned tasks independently.
Handle confidential student information and sensitive situations with discretion and professionalism.
Resolve peer conflicts or policy violations calmly, de-escalating situations and involving supervisors when necessary.
Exhibit a growth mindset, actively seek feedback and pursue opportunities for professional development.