PT Testing Services Technician

Cochise College • Douglas Campus, AZ

1d • Onsite

About The Position

The Testing Services Technician assists in the administration of tests, coordination of testing procedures, processes, and schedules, and collaborates with faculty and staff to ensure testing services are available to students and the community. Cochise College requires a post offer, pre-employment background screening of all employees. Position is open until filled with applications reviewed upon receipt and may close at any time.

Requirements

• Associate’s degree from an institution accredited by an institutional accrediting body of higher education recognized by the U.S. Department of Education
• Ability to obtain test administrator certifications through the state department of education, Pearson VUE, College Board, and Prometric within 90 days of hiring
• Two years’ related experience
• Knowledge of and ability to follow college policies and procedures
• Knowledge of current technologies such as word processing, databases, presentation, and spreadsheet software, specifically Microsoft Office applications and, Google Apps
• Knowledge of computerized and manual standardized testing protocols, guidelines, procedures, and standards
• Knowledge of test administration techniques, security practices, and procedures
• Knowledge of planning and scheduling techniques
• Skill in communicating effectively, clearly presenting ideas and concepts orally and in writing
• Skill in performing routine technology troubleshooting and in clearly communicating and resolving more complex issues utilizing IT support staff
• Ability to communicate effectively, verbally and in writing, and to relate to others in a professional, helpful manner
• Ability to relate to a diverse population and to maintain composure when faced with difficult situations
• Ability to organize, prioritize, and follow multiple tasks through to completion with an attention to detail
• Ability to work independently while contributing to team environment
• Ability to effectively identify, analyze and resolve problems, to use independent judgment and decision-making processes to take appropriate action, and to maintain strict confidentiality related to sensitive information
• Ability to establish and maintain effective working relationships with other department staff, faculty, students and the public

Nice To Haves

• One year of experience in higher education test administration
• Ability to communicate in Spanish and English, verbally and in writing

Responsibilities

• Administers standardized testing to include but not limited to High School Equivalency, Strong Interest, MBTI, ETA, HESI, TEAS, ASE, ACCUPLACER, Pearson VUE, MEAZURE, online placement testing, online and onsite faculty make-up exams; provides testing information to students, staff, faculty and other community members; proctors instructor tests and various exams from other educational institutions
• Greets students and assists with check-in and exam scheduling; ensures proper completion of forms and identification checks for all examinees; confirms security of testing materials and reports any security violations; maintains proper inventory of testing materials; ensures compliance with exam return and/or destruction policies
• Answers multiple phone lines, responds to e-mail and voicemail requests; maintains neat and organized reception and shared workspaces
• Confirms documentation of student test scores, prepares reports of test results; maintains required records, logs, files, and student testing database; communicates with all contracted testing providers and candidates
• Participates in staff training, departmental meetings, and professional development; maintains current test administrator certifications; attends state and national conferences and other events as requested
• Performs other related duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree