Testing Coordinator
About The Position
Testing Coordinator We are seeking a Testing Coordinator to support a large-scale Microsoft Dynamics Contact Center implementation. This individual will be responsible for coordinating and executing testing activities, supporting User Acceptance Testing (UAT), documenting results, and ensuring system functionality meets business requirements prior to go-live. The ideal candidate will be highly organized, detail-oriented, and capable of working across multiple stakeholder groups in a fast-paced project environment. This role will partner closely with the Product Owner, business users, implementation partners, and project leadership to drive a successful system rollout.
Requirements
- Quality assurance
- Test case
- Experience with Microsoft Dynamics 365 Customer Service or Contact Center solutions.
- Salesforce-to-Dynamics migration experience.
- Familiarity with contact center operations and processes.
- Azure DevOps test management and reporting.
- Experience supporting enterprise software implementations.
- Strong analytical and problem-solving abilities.
- Ability to influence and drive accountability across business and technical teams.
- Experience working with third-party implementation partners such as Capgemini or Accenture.
- Strong presentation and facilitation skills.
Responsibilities
- Coordinate and facilitate all testing activities throughout the project lifecycle.
- Execute and maintain test scripts and test scenarios.
- Validate functionality within Microsoft Dynamics.
- Support User Acceptance Testing (UAT) planning, execution, and issue resolution.
- Document test results, defects, and testing outcomes.
- Track defects and partner with project teams to ensure timely resolution.
- Monitor testing progress and provide regular status updates.
- Validate solutions against documented business requirements and acceptance criteria.
- Collaborate with internal teams and implementation partners to ensure quality deliverables.
- Support go-live readiness and post-implementation stabilization efforts.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
