Testing Reports Coordinator

BJU Press•Greenville, SC

1d•Onsite

About The Position

The Testing Services team seeks to support the mission of BJU Press by helping home school families and schools maintain compliance with state regulations by providing objective measurements of academic achievement to inform educators of student growth through standardized testing. As a Testing Reports Coordinator at BJU Press, the ideal candidate will play a supporting role on the Testing Services team by carrying out the final step of the testing process—generating and distributing results. You will navigate testing software and create, download, and post reports to be accessed by customers. As well, you will evaluate damage to test materials and communicate with customers about these damages. Other daily office tasks include customer service, data entry, processing incoming testing materials, results interpretation, and preparing test booklets for reuse.

Requirements

Naturally detail-oriented
Strong computer skills
Good communication and interpersonal skills
Ability to remain calm under pressure; able to make wise spontaneous decisions
Willingness to work as a team player, doing whatever task is needed
Supportive of homeschooling and testing
Comfortable with learning new technology and good manual dexterity
Occasionally bend, lift, reach above shoulder, squat or kneel, stand, and walk
Must be a born-again Christian who has a personal relationship with Jesus Christ.
Must agree with and affirm the Bob Jones University creed, mission and core biblical doctrines.
Employees are expected to maintain a conservative lifestyle and support the group’s positions on issues such as beverage alcohol and addictive substances, creation, marriage and human sexuality and the sanctity of life.
Employees are to be active members of a local Bible-believing church which holds orthodox theology.
Must be committed to providing students an excellent, world-class education from a biblical worldview that prepares them for a lifetime of service for Jesus Christ.

Responsibilities

Provide telephone and electronic customer support
Review damaged materials returned by customers to determine liability; assign appropriate charges and communicate with involved parties
Coordinate billing for outstanding payments, outstanding materials, and damaged materials
Submit claims to shipping providers and assist customers with documentation for placing claims themselves
Update shipment information to record student information for scoring, adding notes about damages or other issues
General office duties
Schedule tests and process results according to specified criteria for onsite testing center and remote online testing
Inspect and restore test booklets to reusable condition
Evaluate test administrator credentials
Research testing situations to ensure compliance