Testing Center Coordinator I

Texas A&M • College Station, TX

1d • Onsite

About The Position

The Testing Center Coordinator I works under general supervision and provides administrative support for Disability Resources to include the exercise of discretion and independent judgement with respect to matters of significance. These positions are 9-months (August-May) and offer flexible work schedules. The Testing Center administers over 30,000 exams and finals annually, providing accommodations to over 5,500 registered students.

Requirements

• Bachelor's degree or equivalent combination of education and experience.
• Two years of experience in office administration.
• Ability to multitask and work cooperatively with others.
• Knowledge of word processing, spreadsheet, database, and presentation applications.
• Interpersonal and communication skills.
• Planning and organization skills.
• During final exam administration, this position will be required to work evenings (usually 4-6 days in December and 4-6 days in May).
• Occasional evening work may be required during busy test days to ensure Testing Center operations run smoothly through the evening shifts.

Nice To Haves

• Ability to relate to a variety of people, including those with disabilities.
• Customer service skills.
• Working knowledge of assistive technology.
• Knowledge regarding Higher Education and Student Affairs.
• Knowledge, skills, or understanding of LMS and Zoom video conferencing software.

Responsibilities

• Utilizes a data management system to track and maintain a daily testing schedule.
• Monitors, reviews and processes exam requests.
• Oversee scheduling and sends reminders of upcoming exams.
• Assists instructors with questions related to scheduling.
• Coordinates and processes exams received from instructors.
• Composes emails, initiates phone calls, and communicates with testing center staff and student employees.
• Troubleshooting including but not limited to errors in AIM, access issues with canvas or other systems, and incorrect exam materials.
• Provides front desk coverage such as opening the office in the morning, answering phones, greeting students, and facilitating exam check-in/out process.
• Enforces time limits and compliance.
• Proctors and monitors exams via local CCTV or online through web conferencing while complying with directives from faculty and testing center policies and informs appropriate personnel of incidents during testing.
• Manages online web conferencing for remote proctoring.
• Serves as liaison for service contracts.
• Participates in training of student employees and assigns work to student employees.
• Applies, interprets, and communicates Testing Center policies and procedures.
• Serves as a resource for answering questions regarding policies.
• Supports the front desk staff by problem solving issues that may arise.
• Consults with instructors, supervisors, and other staff as needed.
• Creates and maintains spreadsheets on the utilization of the Testing Center.
• Creates reports to assist with planning for overflow space and proctors.
• Books proctors and overflow space.
• Maintains office supplies, equipment, and files.
• Assists staff with special projects such as tracking information and updating data management system.
• May have the opportunity to serve on department committees.
• Completes projects as needed to assist other Disability Resources staff.
• Participates in professional development.

Benefits

• Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts , and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
• 12-15 days of annual paid holidays
• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
• Automatic enrollment in the Teacher Retirement System of Texas
• Free exercise programs and release time
• All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more
• Educational release time and tuition assistance for completing a degree while a Texas A&M employee

What This Job Offers

• Career Level: Entry Level