Test Support Operations Associate - English & French

Acuity Insights

3d • Remote

About The Position

This role is responsible for the day-to-day operations behind Casper, a test designed to assess human skills for professions like medicine and nursing. The associate will prepare for upcoming tests, monitor testing, investigate issues, and ensure successful completion. The role also involves supporting new assessment experiences as they become available and contributing to process improvements. The company emphasizes that previous experience in test operations is not required, but reliability, attention to detail, problem-solving skills, and a desire to learn are essential. Professional fluency in both English and French is required, with English being the primary working language and French supporting French-speaking applicants and operational needs. This is a fully remote role open to candidates across Canada.

Requirements

• Professional fluency in English and French.
• Ability to be organized and reliable.
• Ability to keep track of details, follow a process, and manage competing priorities.
• Ability to follow through on commitments.
• Comfortable solving problems by gathering information and working towards a solution.
• Attention to detail.
• Clear and thoughtful communication skills.
• Comfortable working with AI tools or building the ability to use them.
• Canadian residency and valid work authorization.

Nice To Haves

• Experience in customer support, operations, administration, education, hospitality, or events.

Responsibilities

• Prepare for upcoming tests and ensure everything is ready.
• Monitor test activities during testing periods.
• Investigate and resolve issues that arise during testing.
• Ensure each test is completed successfully.
• Support the development and operationalization of new assessment experiences.
• Identify and suggest improvements to processes.
• Maintain and update operational documentation.
• Use AI and other tools to simplify and improve processes.
• Support retakes and other applicant needs.
• Collaborate with teammates to solve problems and share context.

Benefits

• Starting salary range of $60,000–$70,000 CAD.
• $3,000 annual learning budget.
• Access to employee stock options.
• Fully remote work within Canada.
• Up to six weeks per year to work internationally.
• Self-directed vacation (most teammates take 4–6 weeks annually).
• Monthly Acuity Days (a collective Friday off).
• Two-week company-wide closure each December.
• Health benefits from day one for you and your dependents.
• 2% GRSP matching program.
• 16-week parental leave top-up beyond EI.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed