Test and Code Compliance Coordinator
About The Position
KONE is seeking a Test & Code Compliance Coordinator to support their Manhattan, NY branch. This role is initially 100% in-office during training, with a transition to a hybrid schedule. The ideal candidate thrives in a fast-paced environment, can multitask, collaborate effectively across all organizational levels, and adapt to changing priorities. Proficiency in Microsoft Office (Excel, Word, PowerPoint) and a passion for quality, results, and promoting a safety culture are essential. This position involves managing local and district processes for scheduling tests and inspections, interfacing with various stakeholders including Service/Repair Supervisors, customers, third-party inspection companies, and local regulatory bodies.
Requirements
- 2+ years of progressive and successful customer service experience.
- High School education or equivalent.
- Proficient in MS Word and Excel.
- Well Organized.
- Customer service mindset.
Nice To Haves
- Ability to multitask on a daily basis.
- Ability to collaborate with all levels of the organization to achieve business goals.
- Ability to thrive in areas where priorities change from time to time.
- Skillful with technological tools such as Microsoft Office (Excel, Word, PowerPoint).
- Demonstrate a passion for quality and results.
- Committed to promoting a safety culture in your team.
- Appetite for learning a new industry.
Responsibilities
- Manage local and district processes for scheduling testing and inspections.
- Interface with Service/Repair Supervisors, customers, 3rd party inspection companies, and local regulatory bodies to schedule testing and inspections.
- Schedule and coordinate with Service/Repair Supervisors and Repair Operations Specialist in scheduling of other planned repairs to support efficiency in managing technician and crew schedules.
- Work with Branch Staffs on expectations, processes, and information required from Staffs to support Testing and Code Compliance processes.
- For Branches not on ATI Tender Creation, create billable tenders for testing and inspections for customers, follow-up to obtain approval, create Billable Service Orders and requisition parts as required.
- Lead, coordinate, and maintain accuracy of Automatic Test and Inspection Database (ATI), SAP contractual testing requirements and report out to General Manager, Service and Solutions weekly.
- Track, manage permits and communicate completed inspections to government agencies and customers.
- Adapt to and implement changes as a result of tracking and monitoring local regulatory directives / violations and requirements, Authority Having Jurisdiction (AHJ) code compliance.
- Manage invoice disputes on billable testing and inspections.
Benefits
- Competitive salary
- Opportunities to learn and grow
- 401K Employer Match
- 401k Employer Non-elective Contribution
- Well-being Program
- Medical, Prescription, Dental and Vision Insurance
- Digital Health Solutions & Telehealth
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSAs)
- Employee Family Assistance Program (EFAP)
- Family & Medical Leave
- Parental Leave
- Leave to Care for a Domestic Partner
- Paid Time Off & Holidays
- Company Paid Life and AD&D Insurance
- Supplemental Life and AD&D Insurance
- Company Paid Short-term and Long-term Disability
- Buy-Up Long-term Disability
- Critical Illness Insurance
- Hospital Indemnity & Accident Insurance
- Identity Theft Protection
- Legal Insurance
- KONE Credit Union
- Tuition Reimbursement
- KONE Annual Bonus plan at 5% Target Incentive based on achievement of company goals and individual goals.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
