Tessitura Manager

The Smith Center•Las Vegas, NV

4h•Onsite

About The Position

The Tessitura Manager plays a critical role in supporting the organization's strategic use of the Tessitura arts enterprise software. This position is responsible for ensuring the effective utilization of Tessitura across departments; supporting application configuration, system administration, and ongoing data management; ensuring departments have access to the reports, dashboards, and analytics needed to support informed decision-making; and providing system support, troubleshooting, and staff training. The role requires exceptional interpersonal skills, with the ability to work collaboratively across departments by offering guidance on best practices, troubleshooting issues, and providing staff training to optimize the use of Tessitura and its integrated applications. The ideal candidate is a self-starter who works independently, exercises sound judgment, and takes initiative to identify opportunities for continuous improvement. They are an experienced Tessitura power user with a strong understanding of Tessitura Analytics, reporting, application functionality, and data management best practices, are committed to continually enhancing system performance and user adoption.

Requirements

Bachelor’s degree in a related field or equivalent experience.
Minimum of three years of professional experience using Tessitura, version 16 a plus.
Strong proficiency in Tessitura, with extensive experience using Tessitura Analytics and other application tools.
Experience in a nonprofit, cultural, or arts organization using Tessitura.
Excellent verbal and written communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
Highly organized and superior attention to detail while coordinating and performing multiple tasks in a fast-paced environment.
Ability to establish priorities, work independently, and proceed with objectives with minimal supervision.
Ability to work effectively under pressure and meet deadlines.
Ability to deal with a range of styles and behaviors in a tactful, positive, and professional manner.
Strong analytical skills with the ability to interpret data and generate actionable insights.
Excellent critical reasoning and decision-making skills.
Ability to think proactively and identify solutions to maximize department effectiveness.
Flexibility to work evenings, weekends, and holidays as needed
Must be 18 years of age.
Must be legally authorized to work in the United States.
Advanced proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
Advanced proficiency in Tessitura, including Tessitura Analytics, reporting, lists, extractions, output sets, dashboards, security administration, and data management.
Demonstrated ability to analyze, interpret, and manage complex data while ensuring data integrity and producing meaningful reports and dashboards.
Ability to quickly learn, evaluate, and adapt to new technologies, software applications, and system enhancements.
This position will require sitting for long periods, as well as frequent standing, bending, and walking.
Specific vision abilities required include close vision, distance vision, peripheral vision, and the ability to adjust focus.
Ability to regularly lift, carry, push, and/or move items up to 50 pounds or more, with or without assistance.
Ability to frequently bend, reach, twist, stoop, crouch, kneel, and balance while performing job duties in varying work environments, including confined or crowded spaces.
Ability to bend at the waist and lift items overhead.
Ability to physically stand, walk, and climb stairs on a consistent basis.
Ability to use fine motor skills, including frequent use of hands and fingers for typing, handling equipment, and operating office tools.
Ability to operate standard office equipment, including computers, tablets, and mobile devices.
This position could be exposed to loud noises, and frequent phone conversations, and requires average to above average visual acuity and hearing.
Most of this job will be performed indoors in a climate-controlled environment.

Nice To Haves

Tessitura version 16 a plus.
Advanced Excel skills, including formulas, pivot tables, data analysis, and reporting, are preferred.
Experience supporting integrated applications and web platforms, including TN Express Web or similar technologies, is preferred.
Desire to work as a team player and assist when and where needed.
Strong interpersonal and relationship-building skills, with the ability to work effectively with individuals across varying roles, styles, and backgrounds.
Demonstrates a high level of professionalism, reliability, and accountability in all aspects of work.
Maintains a professional presence and demeanor, representing The Smith Center in a positive manner.
Demonstrates initiative, adaptability, and a willingness to take on new challenges in a dynamic environment.
Desire and ability to accept all levels of challenges.

Responsibilities

Manage the day-to-day use of Tessitura, guiding users through the system, resolving data and reporting issues, and ensuring the application’s effective operation in support of with departmental and organizational needs.
Manage inventory of reports and dashboards available in Tessitura and coordinate with Tessitura when existing custom reports require troubleshooting or modification.
Support the organization’s use of Tessitura Analytics through user training, guidance, and the creation or maintenance of dashboards as needed.
Provide Tessitura functionality expertise and support application users in the design and execution of lists, data extractions, output sets and analytics dashboards.
Analyze complex datasets to inform pricing strategies, including dynamic pricing adjustments, initial scaling recommendations, and inventory management.
Assist the Ticketing & Box Office department in the building and maintenance of performances, packages, pricing grids, promotions, fees, venue configurations, and other Ticketing functionality within Tessitura.
Manage data capture to proactively enable reporting and data analysis.
Serve as a checkpoint for quality control for all records, reports, lists, and data.
Ensure the quality and accuracy of data within Tessitura by monitoring data entry practices, conducting audits, and implementing data hygiene initiatives.
Lead a committee of power users responsible for establishing and maintaining data standards and promoting best practices for data entry, coding, and maintenance.
Serve as a co-chair to lead monthly Tessitura Mountain Region community meetings.
Assist in the administration of user accounts and security within Tessitura. Enhance security groups and assign access rights to ensure confidentiality and system integrity.
Create and maintain documentation related to system configuration, best practices, data entry and integrity, and procedures specific to The Smith Center.
Stay current on all updates and advancements in Tessitura capabilities and functionalities and inform department leaders of any impact they may have on SOPs.
Maintain awareness of industry trends and best practices in the use of Tessitura and advise the organization regarding changes and enhancements that will improve operations.
Support Ticketing and Marketing departments in the administration of TN Express Web and integrated website by providing technical expertise.
Coordinate and schedule system/database upgrades as needed.
Manage the organization’s open support tickets with Tessitura.
Research, plan, manage projects, and troubleshoot Tessitura upgrades, including leading planning for the use of new features, developing testing plans, and supporting with staff training.
Assist with the training and onboarding of new users, ensuring they are equipped to use Tessitura effectively.
Consult with all departments, gathering user requirements for new initiatives and business processes, and recommending the best use of Tessitura to support initiatives.
Maintain regular, reliable, and punctual attendance.
Perform other duties as assigned within the scope of the position to support evolving organizational and business needs.

Benefits

Creative and collaborative work culture
Competitive compensation
Comprehensive health, dental, and vision insurance plans
Employee Assistance Program- including counseling, wellness programs, and financial support services.
Flexible Spending Account (FSA) & Health Savings Account (HSA) options to help you save on eligible medical expenses with pre-tax dollars.
Generous Paid Time Off Plan
Paid Holidays and Personal Holiday Time
401(k) retirement savings plan eligibility on your start date with employer match
Employer-paid disability insurance coverage
Supplemental benefits are offered such as accident, critical illness, hospital indemnity coverage, pet insurance, and employee-only discounts.
Safe and paid parking on-site
Training and career growth opportunities
Exclusive early access, employee discounts, and complimentary tickets to world-class performances and events.
Discounts on Starbucks products and merchandise