Manager, Vendor Manager

SimpliSafe • Boston, MA

1d • $113,000 - $150,000 • Hybrid

About The Position

SimpliSafe is seeking a vendor management professional to own and deepen our monitoring vendor partnerships. This role can be based out of our Boston, MA headquarters or our Richmond, VA Cox Road Monitoring Center. You'll serve as the primary relationship owner and subject matter expert for our professional monitoring vendor ecosystem — partnering closely with internal Customer Experience & Monitoring (CXM), Monitoring Compliance, and Product teams.

Requirements

• 5+ years of vendor management, partner management, or strategic sourcing experience, with demonstrated ownership of complex, high-stakes vendor relationships
• Experience in contact center BPO management or security industry wholesale/monitoring vendor management strongly preferred
• Deep understanding of vendor performance metrics and the ability to translate data into actionable strategy
• Strong negotiation skills and comfort managing contract amendments, SLAs, and commercial terms
• Ability to build credibility quickly with both internal technical teams and external vendor counterparts — becoming a true SME in the platforms and services you own
• Curiosity about and experience working with technology platforms; familiarity with monitoring operations, AI-enabled tools, or quality management systems is a plus
• Excellent communication and stakeholder management skills, with the ability to present findings and recommendations clearly to leadership
• Highly organized and self-directed, with the ability to manage multiple vendor relationships and priorities simultaneously

Responsibilities

• Serve as the primary point of contact and internal subject matter expert across our professional monitoring vendor portfolio, owning relationships end-to-end
• Stay current on the monitoring industry landscape to proactively identify emerging vendor capabilities, cost savings opportunities, and new commercial opportunities for SimpliSafe
• Evaluate and pursue opportunities to expand or diversify the vendor portfolio; negotiate contract amendments and ensure commercial terms remain aligned with evolving business needs
• Lead vendor performance management — establishing KPIs, conducting regular business reviews, benchmarking against industry standards, and holding vendors accountable to contractual obligations
• Partner with monitoring operations and technology teams on the alarm platform roadmap, including evaluation of new AI features and quality management capabilities
• Keep internal stakeholders informed through regular reporting, clear escalation frameworks, and proactive communication on vendor health
• Proactively identify operational risks across the vendor portfolio and come prepared with recommended solutions

Benefits

• A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families
• Free SimpliSafe system and professional monitoring for your home.
• Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.
• The target annual base pay range for this role is $113,000 to $150,000
• Beyond base pay, we offer a Total Rewards package that may include participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits.
• We’re committed to fair and equitable pay practices, as well as pay transparency.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed