Territory Service Manager

Circle K Stores•Nonstore Memphis, TN

3d•Hybrid

About The Position

The Territory Service Manager (TSM) contributes to the Maintenance leadership team by accomplishing related results as needed. This role aids the Senior Maintenance Manager by initiating, coordinating, and enforcing program and operation policies and procedures. The TSM ensures maintenance work is performed according to company standards by inspecting it to ensure quality and cost effectiveness. The TSM must adopt and emulate the core principles of the company’s mission and lead by example with a positive and professional attitude. This role requires being on call 24/7 for maintenance emergency coordination, primarily handled via email and phone communication, and does not require physical presence except in cases of total loss / Act-of-God emergencies. The TSM is responsible for aiding the Senior Maintenance Manager to responsibly manage the overall Repair & Maintenance Annual Departmental budget, primarily through enforcement of good spending practices via estimate approvals and including monthly investigation, reporting, and relocation of costs. Occasional assistance in budget explanations may be required. The TSM executes all aspects of building project management from start to finish, including securing and quoting vendor bids, proper requests for capital funding, project approval and execution, follow-up, and invoicing review and approval. This role identifies current and future maintenance requirements and costs by coordinating with management, production personnel, tradesmen, and technicians. The TSM completes maintenance operational requirements by scheduling and assigning employees, negotiating and hiring contractors, and following up on work results. The TSM verifies and codes all maintenance invoices and approves invoices within authorized spending limits, seeking approval for amounts above the limit. The TSM manages multiple warehouse/storage facilities and all company assets within them. The TSM leads a team of 4-10 Field Technicians, who are dispatched and managed remotely, to repair, maintain, and improve store facilities and store interior/exterior image. The TSM actively seeks to improve/maintain employee morale and maintains an “open-door” policy. This role improves the efficiency of Facilities Team processes by evaluating system results, recommending new systems, policies, and procedures, and executing revisions. The TSM maintains continuity of local work teams by communicating actions, irregularities, and continuing needs. The TSM increases employee effectiveness through recruiting, interviewing, selecting, orienting, and training staff. This role communicates department and company expectations, values, strategies, and objectives to field staff; coaches, counsels, and teaches employees; and plans, monitors, and appraises job results. The TSM executes administrative actions, mentorship, and employee coaching as needed. The TSM must learn and master Nuvolo – CK’s AI-powered, multi-use Facilities Management software to operate as a back-end support user, including asset onboarding, management & upkeep, dispatching protocols, and updating data for accuracy.

Requirements

3-5 years C-Store & commercial building maintenance management of staff and facilities experience or 5-10 years in general maintenance management of staff and facilities is required.
Knowledge & Familiarity with the following software or a professional-use equivalent version: Microsoft Outlook / Microsoft Teams / Microsoft Office 365 (Word, Excel, PowerPoint, Publisher).
Nuvolo IWMS or other ticketing/call-center dispatching software.
Nuvolo IWMS or other asset management software.
Excellent communication and presentation skills.
Ability to communicate to and with store associates, support-staff colleagues, vendors, service providers, and other external stakeholders in a professional manner that is consistent with the company’s needs.
Team player who is willing to work with and network among staff in job tiers ranging from store associates to senior corporate management and global project leads.
Partnership with BU Leadership and local store/field staff is crucial to the success of a TSM and the Heartland Division.
Able to work in a fast-paced environment with multiple, changing priorities.
Ability to work independently, often remotely & on-site and prioritize own workload.
Ability to frequently move or transport items weighing 50 lbs. or more.
Ability to travel in a company provided truck for extended periods and satisfy company requirements for operation of the same: 65-70% of the job is in stores and actively spent managing the field team.
40+ nights/year in company-provided hotels to accommodate field obligations (meals while traveling away from home are eligible for reimbursement up to the per diem amount).

Responsibilities

Contributes to a to Maintenance leadership team by accomplishing related results as needed.
Aids the Senior Maintenance Manager by initiating, coordinating and enforcing program, operation policies and procedures.
Ensures maintenance work is performed according to company standards by inspecting it to ensure quality and cost effectiveness.
Adopts and emulates the core principles of the company’s mission and leads by example with a positive and professional attitude.
On call 24/7 for maintenance emergency coordination – On call status is primarily handled via email and phone communication and does not require physical presence for on-call status except in cases of total loss / Act-of-God emergencies.
Responsible for aiding the Senior Maintenance Manager to responsibly manage the overall Repair & Maintenance Annual Departmental budget primarily through enforcement of good spending practices through estimate approvals and including monthly investigation, reporting and relocation of costs, as needed.
Executes all aspects of building project management from start to finish, including securing & quoting vendor bids, proper requests for capital funding, project approval & execution, follow-up, and invoicing review & approval.
Identifies current and future maintenance requirements and costs by coordinating with management, production personnel, tradesmen, and technicians.
Completes maintenance operational requirements by scheduling and assigning employees, negotiating & hiring contractors, and following up on work results.
Verifies and codes all maintenance invoices and approves invoices within authorized spending limits – seeks approval in cases above said limit.
Manages multiple warehouse/storage facilities and all company assets within.
Leads a team of 4-10 Field Technicians, who are dispatched and managed remotely, to repair, maintain, and improve store facilities & store interior/exterior image.
Actively seeks to improve/maintain employee morale and maintains an “open-door” policy with employees.
Improves efficiency of Facilities Team processes by evaluating system results, recommending new systems, policies, and procedures; Executes revisions for the same.
Maintains continuity of local work teams by communicating actions, irregularities and continuing needs.
Increases employee effectiveness through recruiting, interviewing, selecting, orienting and training of staff.
Communicates department and company expectations, values, strategies and objectives to field staff; coaches, counsels, and teaches employees; plans, monitors and appraises job results.
Executes administrative actions, mentorship and employee coaching as needed.
Must learn and master Nuvolo – CK’s AI-powered, multi-use Facilities Management software to operate as a back-end support user. Functions required to learn include but are not limited to: Asset onboarding, management & upkeep for continued accuracy of information and live-tracking of company assets, Dispatching protocols including manual operation and AI-training to ensure proper operation of day-to-day maintenance operations, Updating data for accuracy within Nuvolo to ensure maximum efficiency.