Territory Service Manager
About The Position
National Carwash Solutions has grown over the past 45 years to become North America’s largest equipment, service, and cleaning solutions provider in the car wash industry. Our world-class brands are backed by the largest service network in the country with more than 300 dedicated service professionals and growing! Come join us for an extraordinary career in a high growth, team-oriented company! Our Territory Service Managers (TSM) are the backbone of everything we do – they make the entire operation work and ensure we remain profitable. Our TSM’s lead a team of field employees in their assigned region to provide operational and tactical solutions and are a direct link to how we attract and retain customers. If you are looking for a role that is vital to the organization where you enjoy autonomy in leading a team to grow a book of business, then read on…
Requirements
- High school diploma or equivalent required; bachelors’ degree preferred
- Minimum of 5 years’ experience in field service
- Minimum of 3 years’ managing an electro-mechanical team; proven history of ability to train, organize, lead, and motivate a team to succeed
- Overnight travel will be required
- Strong business acumen including understanding of P&L, financials and KPI’s
- Excellent verbal and written communication skills
- Possess a strong electrical-mechanical skill set
- Strategic thinker with proven track record in problem solving and analysis
- Strong computer skills in Microsoft Office and Google
- Strong negotiation skills required
- Willingness and ability to travel overnight within the Southern California territory
- Valid California Driver's License (or valid driver's license in state of residence; CA DL required if based in CA)
- Clean driving record meeting NCS policy; consent to participate in the California DMV Employer Pull Notice (EPN) Program
- Ability to prioritize multiple customer needs and/or conflicting priorities
Nice To Haves
- Six Sigma and/or Lean certification is a plus
- Knowledge of carwash equipment preferred
Responsibilities
- Build and manage field service team of 12 – 15 employees who travel to customer locations to perform preventive maintenance and repair services
- Manages service team members in Southern Texas
- Manage scheduling and training of field service technicians and chemical delivery specialists
- Establish performance goals for designated team of technicians. Coach and guide direct reports in order to deliver company expectations in safety compliance, quality, customer satisfaction
- Provide leadership, technical guidance, and continuing education in all areas of field operations to improve the quality of service and “own the bay” behaviors
- Monitor and manage expenses, revenue, and margin targets
- Review financial statements and data and utilize information to improve profitability.
- Prepare and control operational budgets and inventory
- Plan effective strategies for the financial well-being of the business unit
- Communicate with customer and travel to assigned locations to promote good customer relations, ensure quality service and secure contracts
- Act as primary point of resolution for escalating customer issues and/or complaints, as well as internal/local concerns and complaints; resolves or escalates matters as necessary
- Monitor service metrics and KPI’s
- Conduct QC’s, field audits, site safety audits, and damage claim assessments
Benefits
- Comprehensive medical, dental, and vision
- HSA/FSA
- matching 401(k)
- Basic Life/AD&D
- Long-term/Short-term disability
- Competitive PTO
- holiday pay
- paid sick leave in accordance with the CO Healthy Families and Workplaces Act, and the CA Healthy Workplaces, Healthy Families Act
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
