Territory Sales Representative

SHUR-CO•Yankton, SD

3d•Remote

About The Position

The Territory Sales Representative represents Shur-Co, LLC professionally and supports the company’s sales and market-share growth in the North Central Territory: Saskatchewan and Manitoba in Canada, and North Dakota, South Dakota, Minnesota, and Nebraska in the United States. The position promotes Shur-Co as a partner for transportation-industry solutions through on-site customer calls to fleets, dealers, and original equipment manufacturers (OEMs). It is a remote, field-based role with travel required and a day shift. The representative owns sales and profitability growth in the assigned territory by researching the market, setting goals, developing and executing a strategic plan, prospecting, and maintaining customer relationships. The role involves needs analysis, product and installation education, dealer sales support, collaboration with OEM engineering and sales teams, gathering market and competitor intelligence, and identifying opportunities for products, services, and process improvements. The representative also prepares itineraries and sales reports, records call notes in the CRM, works regional and national trade shows as assigned, coordinates service and support needs with the regional Service Center Manager, handles field warranty claims through proper procedures, maintains a laptop database and company vehicle and equipment, and follows safety and quality protocols. Attendance and dependability are essential. Other related duties may be assigned to meet organizational needs.

Responsibilities

Take ownership of sales and profitability growth in the assigned geographic territory.
Research the region, develop growth goals and a strategic plan, and execute the plan.
Maintain high-quality communication with existing customers and build lasting customer relationships.
Prospect for customers through networking, trade shows, and trade publications.
Establish credibility and rapport and perform needs analyses to identify customer pain points and opportunities.
Identify unmet product needs and opportunities to improve existing products and processes.
Provide installation and maintenance education for fleets and sales training and support for dealers and assigned OEMs.
Collaborate with OEM engineering teams to develop a vision for Shur-Co products and maintain communication with OEM sales teams.
Gather information on end-user buying habits, market trends, competitors, and market conditions.
Build relationships as a customer resource and, when applicable, demonstrate aftermarket sales potential to OEM parts departments.
Make sales and support calls to close quotes, address customer complaints with the team, gather competitive intelligence, assess market conditions, reinforce product awareness, and conduct market surveys and studies.
Communicate travel plans and goals to the supervisor in bi-weekly one-on-one meetings.
Prepare monthly itineraries and timely sales reports, including weekly itineraries, sales activity by segment and region, CRM call notes, and regional competitive intelligence and opportunities.
Work assigned regional and national trade shows to gather market intelligence, support and train OEMs, research competitors, identify prospects, and promote and sell Shur-Co products.
Investigate competitive designs and features and report whether they could benefit Shur-Co.
Participate in territory strategies and plans, provide high levels of service and value, and build a strong presence in relevant associations and trucking organizations.
Coordinate with the regional Service Center Manager regarding sales-related needs, timing, installations, shipping dates, and service and support requirements.
Relay market intelligence and inform the manager of sales, potential sales, problems, and successes affecting the Service Center.
Report new customers and directly generated sales with customer numbers and sales figures using the provided form.
Identify customer needs not currently served by Shur-Co and report potential new products or services to the supervisor.
Coordinate with the OEM specialist on team objectives for assigned OEMs.
Handle field warranty claims promptly and through proper channels and procedures.
Help sell excess capacity and maintain the laptop database.
Ensure regular maintenance of the company vehicle and equipment and travel as required to achieve goals.
Report to work on time and complete assigned daily duties reliably.
Follow safety directives and protocols and help identify hazards or safety violations.
Support quality assurance and continuous quality improvement across the business.
Perform other related duties as assigned.