Territory Representative II

Deckers•Broomfield, CO

26d•$20 - $23

About The Position

The Territory Representative is a compassionate solution finder with excellent listening skills. The Territory Representative will support the customer experience department by delivering an elevated customer service experience while providing problem-solving skills for inquiries from assigned sales accounts to resolve customers’ concerns such as product knowledge, pricing, order placement, returns and shipping questions. A strong candidate for the role is able to maintain a positive outlook while providing quick resolutions to meet customers’ needs.

Requirements

Positive and professional with a focus on solving problems and doing whatever it takes to make a difference to every customer, every time
Able to establish rapport with all kinds of people, listen attentively, and focus on the most important issues to help resolve customer concerns
An excellent communicator that is able to explain things in a way that is clear, concise and easy to understand
Open to feedback and personal growth especially in building interpersonal skills that enable you to work with people at all levels and foster a positive working environment
Organized and able to perform multiple tasks and adjust quickly in short timeframes with limited supervision
Comfortable and flexible with changing priorities
Able to promote strong work ethics – punctual, reliable and responsible
Highly motivated, a team player and a motivated self-starter

Nice To Haves

Two to three years of project coordination and customer contact handling utilizing both written and verbal communication preferred
Bachelor’s degree preferred
Proficiency with technology and its function as a resource for solving problems
Proficiency in Microsoft Applications

Responsibilities

Answer inbound calls from dealers, sales representatives and in-house departments in order to assist and research various questions in a timely manner
Process orders, returns, modifications, credit memos and debit memos for dealers and sales representatives
Additional order management activities with timely order shipment follow up
Provide regular reporting to sales teams
Communicate effectively with various in-house departments to ensure accuracy and timeliness with wholesale orders
Build customer relationships - earn their loyalty and trust by being kind and helpful
Adhering to department policies regarding wholesale orders processes