Territory Rep

Rite-Hite•Jacksonville, FL

About The Position

The Territory Rep grows sales and profitability within an assigned territory by selling Rite-Hite dock products, allied equipment, service level agreement (SLA) agreements, and service. The role develops long-term customer relationships by identifying needs and recommending solutions that improve safety, productivity, and equipment reliability. Reporting to the District Manager, the representative develops market penetration, sales volume, and profitability by promoting the District Office’s products and professional services. The role requires customer-focused sales skills, mechanical and electronic comprehension, strong communication, and the ability to engage effectively with customers from dock-floor personnel to executives. The representative works with end users and general contractors, conducts frequent field cold calls and face-to-face customer visits, presents and demonstrates equipment, develops proposals, and closes orders. The position also provides technical services related to equipment use, operation, and maintenance; generates sales or service contracts; maintains CRM records; and contributes market information and sales approaches to district development. Work is based in field and office environments, with frequent travel to customer locations and approximately 20% travel throughout the assigned region. Flexible hours may be required as business needs dictate.

Requirements

Bachelor’s degree, or 2–3 years of industry experience, or a combination of both.
Strong mechanical and electronic comprehension.
Excellent communication skills.
Professional, customer-oriented attitude, confidence, and tact.
Ability to interact effectively with people ranging from dock workers to boardroom audiences.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
Ability to generate reports, business correspondence, and procedure manuals.
Ability to present information effectively and respond to questions from groups of managers, clients, customers, and the public.
Ability to work with mathematical concepts including probability and statistical inference, and apply fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and deal with varied concrete situations where standardization is limited.
Ability to interpret written, oral, diagrammatic, or scheduled instructions.
Maintain safe work practices and comply with applicable safety regulations, company policies, and customer site requirements, including use of required PPE and prompt reporting of unsafe conditions.
Valid driver’s license and ability to travel extensively throughout the assigned region (approximately 20%).
Ability to work flexible hours as business needs require.
Ability to pass pre-employment checks and MVR checks.
Eligibility to work in the United States.
Physical ability to talk, hear, manipulate objects or controls, stand, walk, and occasionally stoop, bend, reach above the shoulders, and lift up to 25 pounds.

Nice To Haves

Previous material handling or loading dock equipment sales experience.

Responsibilities

Support and promote a culture of safety; follow Company and OSHA safety policies, use required personal protective equipment, and promptly report hazards, near misses, and incidents.
Achieve established sales, gross profit, and priority product growth goals within the assigned territory.
Maintain strong knowledge of products and applications, competitive activity, and market conditions; demonstrate effective presentation, product demonstration, and closing skills.
Establish long-term customer relationships and effectively use sales tools and District, Regional, and Corporate resources.
Provide market data and recommend approaches that support District sales strategy and development.
Develop positive, long-term problem-solving relationships with end users and help select equipment designs or applications that maximize productivity and safety relative to customer investment.
Secure long-term customer commitments for District Office product lines.
Use professional sales presentations, equipment demonstrations, sales tools, and proposals to sell service and equipment solutions.
Identify and solve or prevent customer equipment and maintenance problems, and maximize SLA agreements within the territory.
Monitor competitive activity and pricing policies concerning planned maintenance, service, parts, and new products.
Conduct field cold calls and extensive face-to-face contact with existing and prospective customers; set appointments with industrial account decision-makers.
Deliver on-the-dock presentations and equipment demonstrations, generate proposals, and close orders.
Maintain accurate and timely CRM records of customer activity, opportunities, proposals, and sales forecasts.
Provide clients with technical services relating to the use, operation, and maintenance of equipment.
Generate sales or service contracts for products or services and perform other duties as assigned.
Maintain timely contact with general contractors, build awareness of ARBON products and services, and ensure ARBON is included on bid lists for the full product line.
Develop professional general contractor relationships through proposals, follow-up, and after-sales support; understand competitive activity and pricing policies.
Comply with customer site access, safety, and security requirements; maintain confidentiality and sound judgment when handling sensitive business information.