Territory Rep

Rite-Hite • Livonia, MI

1d

About The Position

The Territory Rep grows sales and profitability within an assigned territory by selling Rite-Hite dock products, allied equipment, service level agreement (SLA) agreements, and service. The role develops long-term customer relationships by identifying needs and recommending solutions that improve safety, productivity, and equipment reliability. Reporting to the District Manager, the representative develops market penetration, sales volume, and profitability by promoting the District Office’s products and professional services and cultivating customer relationships. The role calls for a results-driven, customer-focused sales professional with mechanical and electronic comprehension, strong communication skills, and the flexibility to engage effectively with customers from the dock floor to the boardroom.

The representative works with end users and general contractors, providing equipment recommendations, demonstrations, proposals, technical assistance, and follow-up. The role includes extensive field cold calling and face-to-face customer contact, travel throughout the assigned region, CRM recordkeeping, and achieving sales, gross profit, priority product growth, and SLA goals. Employees are expected to model Rite-Hite’s values and contribute to a culture of accountability, collaboration, respect, and safety.

The position is based in field and office environments, with frequent travel to customer locations. Job duties involve regular talking, hearing, hand use, standing, and walking; occasional stooping, bending, reaching above the shoulders, and lifting up to 25 pounds; and periods of computer-based sitting and close-vision work.

Requirements

• Bachelor’s degree, or 2–3 years of industry experience, or a combination of education and experience.
• Strong mechanical and electronic comprehension.
• Excellent communication skills.
• Professional, customer-oriented attitude, confidence, and tact.
• Flexibility to interact with dock workers through boardroom presentations.
• Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations.
• Ability to generate reports, business correspondence, and procedure manuals.
• Ability to present information effectively and respond to questions from managers, clients, customers, and the public.
• Ability to work with mathematical concepts such as probability and statistical inference, and apply fractions, percentages, ratios, and proportions to practical situations.
• Ability to solve practical problems and handle varied situations with limited standardization.
• Ability to interpret written, oral, diagrammatic, or schedule-based instructions.
• Maintain safe work practices and comply with applicable safety regulations, company policies, and customer-site requirements, including use of required PPE and prompt reporting of unsafe conditions.
• Valid driver’s license and ability to travel extensively throughout the assigned region (approximately 20%).
• Ability to meet customer-site access, safety, and security requirements.
• Ability to work flexible hours as business needs require.
• Ability to maintain confidentiality and exercise sound judgment with sensitive business information.
• Ability to pass pre-employment and motor vehicle record (MVR) checks.
• Eligibility to work in the United States.

Nice To Haves

• Previous material handling or loading dock equipment sales experience.

Responsibilities

• Support and promote a culture of safety; follow Company and OSHA policies, use required PPE, and promptly report hazards, near misses, incidents, and unsafe conditions.
• Achieve established sales, gross profit, and priority product growth goals in the assigned territory.
• Maintain product and application knowledge, awareness of competitive activity and market conditions, and strong presentation, demonstration, and closing skills.
• Establish and maintain long-term customer relationships.
• Use sales tools, skills, and District, Regional, and Corporate resources effectively.
• Provide market data and new approaches to support district sales strategy and development.
• Develop positive, long-term problem-solving and consultative selling relationships with end users.
• Help customers select appropriate equipment designs and applications to maximize productivity and safety relative to their investment.
• Secure long-term customer commitments for District Office product lines.
• Use professional sales presentations, equipment demonstrations, sales tools, and proposals to sell service and products.
• Identify and solve or prevent customer equipment and maintenance problems through solution selling.
• Maximize the number of SLA agreements in the territory and develop long-term professional relationships that encourage customer preference for additional products.
• Monitor competitive activity and pricing policies related to planned maintenance, service, parts, and new products.
• Conduct substantial field cold calling and face-to-face outreach to existing and prospective customers, including setting appointments with decision-makers at industrial accounts.
• Deliver on-the-dock presentations and equipment demonstrations, generate proposals, and close orders.
• Maintain accurate and timely CRM records of customer activity, opportunities, proposals, and sales forecasts.
• Provide clients with technical services related to equipment use, operation, and maintenance.
• Generate sales or service contracts for products or services.
• Maintain timely contact with general contractors, build awareness of ARBON products and services, and ensure ARBON is included on bid lists for the full product line.
• Build professional general-contractor relationships through proposals, follow-up, and after-sales support.
• Develop knowledge of competitive activity and pricing policies to attain and maintain market position.
• Perform other duties as assigned.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Life and disability insurance.
• Well-being program with an opportunity to receive an extra day off and other offerings.
• 401(k) retirement savings program with company match.
• Profit sharing.
• Paid holidays, vacation time, and personal/sick days.

What This Job Offers

• Job Type: Full-time