Territory Manager - Landscaping, Lot Sweeping and Irrigation Pro

Ferrandino & Son, Inc.•Raleigh, NC

13h•$65,000 - $75,000•Onsite

About The Position

At Ferrandino & Son, Inc., we know there is nothing routine about Exterior Maintenance (Landscaping, Lot Sweeping, and Snow Removal). Our Territory Managers are a key piece of our client and location-specific approach to Exterior Maintenance. Territory Managers are the day-to-day face of Ferrandino & Son for many of our clients. As a Territory Manager, you will independently develop existing and new client relationships across assigned territories. You will perform quality control assessments of client properties during which you will assess aesthetic appeal; the conformity of the exterior maintenance service partner’s work to contractual requirements, and you will assess safety and environmental issues to ensure quality and identify areas for improvement across client sites. Preference is given toward those with prior landscaping, snow removal and/or lot sweeping experience. Educational background and/or training in the areas of botany, horticulture, arboriculture and/or irrigation are strongly preferred. You will be responsible for managing and growing Ferrandino & Son’s client and service partner relationships in your assigned territory. How TMs Make an Impact Territory Managers will: Learn: Develop and/or hone your understanding of plants, grasses, and trees that thrive in various environments, and ways to issue-spot and problem-solve for various environmental factors that can affect exterior maintenance such as landscaping, snow removal, lot sweeping and more. Be an effective communicator: Adapt communication styles to adhere to a diverse array of clients, service partners, and people, to drive business opportunities. Be a problem solver: Develop client-specific approaches blending service partner abilities with client requirements and ensure quality across all contractual agreements.

Requirements

Knowledge of commercial landscape management, snow removal, irrigation and or lot sweeping
Exemplary communication, presentation, problem solving, and time-management skills such as with vendors and clients
Proven ability to work independently, in an organized, focused, and disciplined manner
Able to identify, balance, and prioritize shifting client needs and grow client relationships
Ability to travel within designated territory and other territories, with overnight stays, as necessary, and some weekend travel
Self-starter who can manage all day-to-day activities, including schedules, on and off-site meetings and critical deliverables
Excellent communication skills with internal management, client representatives and service partners, both written and verbal
Ability to understand and operate internal operating systems, MOS products, tablets, cell phones and cameras
Valid driver’s license in one of the 50 states with a clean driving record
Physically able to drive and operate a vehicle; walk; stand; speak; sit; write; and type

Nice To Haves

BA or above in botany, horticulture, and/or arboriculture
Three-to-five-years of experience in landscape management, landscape management sales, and the management of service partners
Prior sales experience

Responsibilities

Conduct ongoing relationship-building and coaching regarding existing service partners and service partners, so they understand expectations of service and service
Identify and qualify potential new service partners for vetting process
Be available to meet with service partners upon request
Assess properties within assigned territory for quality control, ensuring that exterior maintenance performed by third-parties meet client standards and contractual requirements
Provide consistent communication with clients about needs and goals, to build relationships and ensure service-expectations are met and contractual obligations are fulfilled
Independently spot issues and resolve problems
Review and understand contracts to understand scope of work and opportunities to develop business
Identify and propose site enhancements to clients
Develop and lead site enhancement projects with clients
Promptly identify safety issues stemming from landscape and/or environmental factors on client-sites
Develop proposals outlining scope of new projects and assigning accurate pricing for enhancement projects
Ability to perform Request for Proposal (RFP) measurements, assessments and picture-taking
Independently manage and perform field requests as disseminated by Regional Manager
Onboarding assistance to new service partners with constant communication
Working with service partners to execute enhancement projects according to contract
Counseling service partners to suggest out of scope enhancements recognized during their regular service rotations
Identify service partners who are not performing and initiate remedial efforts with service partners who are not performing
Lead and participate in trainings focused on arboriculture, botany, horticulture, and other environmental factors