Territory Manager - LA/North Texas
Water Technologies•Norco, LA
•Hybrid
About The Position
Veolia Water Tech Zone is seeking a key member of our Field Service Management team in the South region (TX/LA/OK/AR) leading a team of two to five professional field leaders and a broader team of multi-skilled operators. Our ideal candidate has an industrial or technical background, preferably in water and wastewater treatment solutions with experience in customer and account management as well as managing a team.
Requirements
- Accountability
- Communication
- People management/leadership
- Computer proficient
- Adaptable
- Customer relations
- Action-oriented
- Strong troubleshooting and problem-solving skills
- Knowledge of wastewater processes and standards
- Ability and willingness to work in and lead cross-functional teams
- Demonstrated program/project management skills
- BS degree in a technical field, i.e., Chemical Engineer, Mechanical or Electrical Engineering, or equivalent experience
- Minimum eight years’ experience and relevant leadership experience in industrial water, wastewater, or food & beverage water treatment solutions or related fields
Nice To Haves
- Experience with water treatment equipment and systems (DAF, UF, RO, EDR, EDI)
- Ability to travel within assigned region (25%)
- Computer proficiency with Google Workspace
- Strong customer focus and service-related background
Responsibilities
- Lead fulfillment of the Water Tech Zone Field Service activities within the assigned customer base
- Manage contracts and operations at customer sites ensuring safety, contract compliance, and financial performance
- Responsible for lifecycle management of all assets within the assigned customer base, ensuring the team has necessary tools and skills to prevent failures and deterioration of equipment
- Responsible for all Field Service operational metrics including EHS, quality of service, utilization, profitability and cost to serve
- Develop and drive business strategies across the assigned portfolio
- Collaborate with Sales and Commercial Engineering teams to support business growth
- Responsible for building, developing and holding responsible for day-to-day fulfillment of the field service teams
- Partner with HR and Training Team for staffing activities including recruitment and training
- Own development of strong succession plans for the assigned team
- Foster a culture, and drive continuous improvement within the assigned team
- Demonstrate excellent EHS standards and follows policies/procedure
- Lead process improvement, restructuring and business transformation
- Optimize workflows and processes for efficiency and cost-effectiveness
- Collaborate cross-departmentally to align operations with organizational objectives
- Play a significant role in long-term planning, project status reporting, and implementing change control processes
- Review Voice of Customer survey results and own closure of identified deficiencies
- Drive timely closure of customer issues or audit findings
- Communicate with leadership and supporting functions and request necessary resources when something is off target
Benefits
- All your information will be kept confidential according to EEO guidelines.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
