Territory Manager

Merchants • Buffalo, NY

21d • Remote

About The Position

Merchants Insurance Group is a leading Property and Casualty Insurer in the Northeast and is looking for an experienced Territory Manager to join our Western Strategic Business Center (WSBC) Regional Operations team. The Territory Manager (TM) will work from home and report to our WSBC Regional office located in our Corporate Headquarters in Buffalo, New York. The TM will manage the growth and profitability metrics for an assigned territory located throughout Central/Eastern New York by adding value to our agency partners by developing and executing individual agency business plans that support our mutual goals. Merchants Insurance Group is rated A- (Excellent) with a stable outlook by A.M. Best and is consistently recognized as a top employer and high-performing organization. Recent honors include: Best Places to Work in Western New York (Buffalo Business First, 2023–2026) Fast Track Company (2019–2025) and Top Private Company (2019–2025) Ward’s 50® top-performing property-casualty insurer (2021–2024) Ivans Spark Award for Innovation (2024–2025) Named to Newsweek and Statista’s America’s Most Reliable Companies list (2025), ranked among the top 300 of 1,500 B2B organizations evaluated

Requirements

• College degree or equivalent work experience.
• 5 plus years’ experience in the P&C industry with an agency management orientation.
• Sales and marketing background with ability to promote our brand.
• The ability to travel approximately 75% of work week, mostly day travel and occasional overnight travel within territory.
• Travel to home office in Buffalo to attend required meetings and events, as needed.
• A valid driver’s license is required.

Nice To Haves

• Commercial Lines Underwriting experience highly desirable.
• CPCU and other industry designations are a plus.
• Previous Agency relationships within the local insurance industry are highly desirable.

Responsibilities

• Cultivating solid relationships with Agents while working towards achieving the most optimal outcomes for Merchants and our policyholders.
• Achieve direct written premium goals for assigned territory by leveraging key agency relationships and Merchants value added services.
• Manage and develop agency plant in assigned territory by completing a minimum number of monthly agency calls, distributing timely call reports and addressing all agency needs as directed by the Regional Vice President.
• Provide market intelligence to assist Sales and Product Development with rate revisions, new product development, and competitive selling advantages.

Benefits

• Welcoming and positive work environment.
• Colleague Appreciation Events.
• Flexible work arrangements, including flex scheduling and summer hours.
• Competitive pay scale.
• Generous paid time off package.
• Company vehicle.
• Company cell phone or monthly reimbursement.
• Health, Dental, Vision, Life Insurance, Short Term Disability,
• 401(k) employer match amount is 100% up to 6% of your annual contributions.
• You are immediately 100% vested in the employer match dollars.
• Outstanding company bonus program.
• Tuition Reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree